The staff at the hotel were extremely friendly and welcoming with a stunning lobby/reception and architecture. The lifts were worn a bit but the room was excellent with very high ceilings which gave the illusion of space. A very new flat screen digital tv and the usual equiptment in the hotel but a lack of sockets. The location was great,... More

Again at the Palace for business, not my choice as my previous review showed, but i must admit things were a little better. We had no issues over poor quality rooms this time and it seemed a little cleaner than last year. The food was good quality and plenty of it, the rooms were fine, not luxurious by any means... More

I got a last minute deal with the Palace Hotel and paid quite cheap for a double room, I diddnt expect much after reading the reviews from other people on here who just complained for various reasons. I myself dont have much to complain about, the room was huge, I paid £113 for a two night stay at the weekend,... More

Seems when staying at the palace you are either very lucky and get a nice new refurbed room or very unlucky and get such an awful one you have to cancel it and escape to the holiday inn express over the road (which is exacty what i did and would highly recommend!) The room was floor to ceiling old victorian... More

Stayed for a Weekend Theatre Trip with my daughter. From Arriving into the impressive reception area, the staff couldn't do enough for us. Nothing was too much trouble for them. Yes the bedrooms could do with some TLC, but overall the room was clean, warm and comfortable. Breakfast was great a good choice of hot breakfast and also continental. Had... More

Good hotel overall my room was ok- decor a bit shabby & ready for a re fit , breakfast fantastic, staff friendly , just a shame room was not ready at 15.45pm when i arrived and had to wait until 5pm for a room - new year's eve 2011 yet advertised as available from 2pm , submitted online survey from... More

This is a gorgeous building with interesting architecture. Our room was beautiful, large, clean and comfortable. The service in the bar was poor and we waited for over 45mins for some hummus and pitta which arrived as baba ganoush!?! They are attempting to offer table service but it seems to often get confused and very slow when the hotel was... More

On the whole, we really enjoyed our stay at the Palace. The service at reception was efficient and welcoming. We booked their winter deal and felt that, at just under £60 a night for weekend stay, it represented good value for money. Our room, and ensuite bathroom, were some of the largest rooms we'd encountered at any hotel. It seemed... More

We arrived at the hotel Sat afternoon for a masquerade ball to be held that evening. We had a warm welcome and sort of guided to our room - it was a bit like a maze but we eventually found it only to find the key wouldn't open the door so all the way back to reception where to be... More