Maybe not the best location ( in my eyes) but clean warm great value and nice staff .... Have used a number of time and would visit again would be great if the had Sky for the football ??
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- Himley Country Hotel
- Himley Country Dudley

Maybe not the best location ( in my eyes) but clean warm great value and nice staff .... Have used a number of time and would visit again would be great if the had Sky for the football ??
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Dear Guest,
Thank you for your review,
Regarding the Sky we are aware of its popularity and we are looking into this matter.
We look forward to your return
Kind regards
Matt Pullen
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I have stayed at this Hotel several times over the past year. The staff are excellent, the service is great and the rooms are comfortable. The only changes I would like to see are some new beds as they seem to be a little worn and lumpy and a return to waiter / waitress service in the restaurant. I always...
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Dear Guest,
Thank you for your kind review.
As a hotel we try and improve on our service and new ways to satisfy our guest needs.
As a result of your review we have put into place tea pots to go with our new coffee machine so that guests can take tea in a pot or in their cup. As...
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We always visit a hotel for New Year as we like the convinience of a nice dinner, disco, good nights sleep and a breakfast in the morning.....Himley Hotel ticked all of these boxes!
The rooms are a little outdated and the beds are not the most comfortable but overall the hotel far exceeded my expectations. The new year event was...
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Dear Guest,
Thank you for your lovely review and we are very happy that you chose to join us for your New Years Eve celebrations.
I will pass on your feedback to the team and we hope you will consider us again for any of your party occations
Kind regards
Matt Pullen
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Stayed recently while on business in a standard double room.
Buffet breakfast was ok. Staff friendly enough.
For anyone confused by the heating controls it was just like a premier inn, leave the controls on the heater and just adjust the thermostat on the wall and the room got warm enough. Unfortunatley the room I was in had an overpowering...
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Dear Guest,
Thank you for your review.
I am glad that you enjoyed your breakfsat and the staff were friendly.
We started redecorating the bathroms in december last year and are now continuing throughout the whole hotel in stages.
We hope you will return to us so you can see the improvments made
Kind regards
Matt Pullen
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On arrival checkin was very relaxed and the rooms spacious and clean, although a little dated. We stayed for one night and overslept the next morning and was quite late for breakfast. We were pleased to find the staff were still happy for us to eat and the food was still well stocked and still very fresh so we enjoyed...
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Dear Guest,
Thank you for your kind review.
We are glad you enjoyed your stay with us and hope to see you in the near future
Kind regards
Matt Pullen
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I spent a night at this hotel on 6/12/11 with three colleagues. One of them had three attempts to get into his room as the key card would not work. Carrying all his luggage backwards and forward three times was not funny. Eventually they gave him a replacement room - a twin instead of the double booked.
On entering my...
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Dear Guest,
Thank you for your review without which we cannot improve our service.
We are sorry that your collegues key failed to work, but our door locks have been recoded so they are in working order.
In regards to your meals we have spoken with the chefs and issued retraining in regards to the new menu.
We hope that...
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pleasant enough check in- no porterage, Stairs like the north face of the Eiger and a long walk through loads of fire doors to my room, not easy when you have a number of bags. Room ok spare pillows provided in the wardrobe. A strange heating system, electric rads controlled by a thermostat on a wall. . Cleaning staff turn...
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Dear Guest,
Thank you for your review.
Our apologies if you were not offered porterage services our front house team have all be spoken to regarding luggage.
In each room on top of the bedside cabinet or desk there are information packets explaining hotel fire procedures and heating, wifi, T.V, and all relevant hotel information that guests need to know....
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Me and my husband had our wedding reception here on 26 November 2011. The day exceeded all our expectations. On the build up to our day, Louise was brilliant in helping with our queries and arrangements. Catharine looked after us on our day and was also brilliant. She kept the day flowing well and was very friendly to us and...
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Dear Guest,
Thank you for your lovely review. We are so happy that you and all of your guests enjoyed your wedding and stay with us, and that everything ran smoothly for you.
I will pass on your kind comments to all of the team.
We hope that you had a lovely honeymoon and glad that you have returned safely....
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just spent 3 days in the best western while contarcting in dudley ,could not fault it , a ten min drive from the center but worth it , room very clean and all ya need , a shower you can get in with out the shower curtain sticking ta ya back , staff are very freindly, breakfast was awsome ,...
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Dear guest,
Thank you for your kind review.
We hope we will see you again very soon.
If we do not see you before, have a lovely Christmas
Kind regards
Matt Pullen
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Stayed here for one night , very basic and could be so much better ! Room shabby! Were told we had a refurbished room , but no evidence of this whatsoever! Bed uncomfortable
Breakfast dreadful. We arrived to total
Mess, had run out of everything and all a little chaotic . One very helpful young guy in restaurant who deserves...
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Dear Guest
May I say thank you for your review.
I woud like to say this is not our usual standard and assure you that we take our guests feedback on board and work as a team to rectify any issues that we have.
I will pas on your comments about the guy in the restaurant
Thank you once again...
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