When myself & now husband decided to get married we wanted to do it on as small a budget as possible, so when we saw the wedding packages that were available at the quality hotel we were quick to enquire & then make the booking with them. I must say the staff were very friendly & helpful whenever we had... More

the hotel itself is in a good location, rooms are a bit dated and could do with some maintenance, but bedding was clean. Some of the staff are miserable and not very welcoming especially at breakfast, for the money i paid for the room i would have expected a better quality of breakfast. Parking is good but as its on... More

In order to save you from reading an entire review, the bottom line is: do not stay at this hotel. In fairness, "Quality Hotel" doesn't specify whether it's a Good Quality or a Bad Quality Hotel. Trust me, it's the latter. Check-in went very smoothly. Not a warm welcome (or any welcome, for that matter), but we got our key... More

I use the Quality Hotel Dudley on a regular basis for my team of staff working in the area. I have always received an extremely high standard of friendly service throughout the past 12 months and all my team enjoy staying there. If we do get any issues, we immediately inform the front desk and the reception team will do... More

I stayed here for 2 nights last week.... Reception staff - fine, no problem there Bar/restaurant staff (not the man ) - a bit hard faced and unfriendly Room- dark, a bit smelly, bars on windows, loose light fittings , temperamental lamps (would switch on then work when it suited them) Location - not too bad a little noisy but... More

Absolutely dreadful place. I'm writing this at 2.15am whilst in the hotel, although I have to be up in 4 hours for work tomorrow. I have never stayed in such a terrible hotel. The staff were unfriendly upon arrival, I was originally allocated a room that smelt of cigar smoke, so changed to an alternative. Although I went to bed... More

The receptionist on arrival was fab, after checking if the room had an iron / board (no) I asked for them. Bearing in mind I was carrying a bad in each hand I was handed the iron...beauty. And the tone was set. As I travelled along the dingy corridor, through wafts of unidentifiable smells (urgh), stepping carefully on the threadbare... More

The room was clean, bedding was fresh, water was scalding hot......carpet was stained and had iron burns on it. Overall, you get what you pay for and at £50 it wasn't expensive. Trying to get your room key back however after going out wasn't so easy. No sign of receptionist....waited and rang bell for over 10 minutes before my partner... More

When I arrived at the hotel I was given a room that smelt strongly of smoke. After being moved to another room I spent the whole night attaching towels to the shower head to stop the constant dripping noise. A problem the cleaner states she had reported several times. For my second night I moved to yet another room where... More