Sixteen family members spent the night at Lancaster House to celebrate my Mother-in-Laws 70th birthday and we all had a wonderful time. I was able to arrive early to decorate the table for the evening meal and we could check-in as soon as we arrived from 1.30pm onwards. The food and service in the restaurant were of a very good...
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Reviewed 8 February 2012
Reviewed 25 May 2011
We have been coming to this hotel now for five years
Upon arrival when we arrived in out room - things we minimalistic
Hardly any tea coffee and milk , only one bathrobe and one hair /body wash for three people
The gloss has gone from this hotel
We feel for an average family like us we are not a...
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I have just stayed at the hotel as part of a big wedding party. Everything was fine until the next morning when the shower ran cold. I was already suspicious because it had been set at maximum and given the very hot bathroom taps, I was worried the shower would also be burning hot. In retrospect it was probably because...
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Many thanks for taking the time to post a review following your recent stay with us.
I was obviously disappointed and also very surprised that your complaint was not dealt with more efficiently. As I am sure you have read from previous reviews, we are proud of the level of service the team provides which comes from intensive training, including...
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I have stayed in this hotel a couple of times. The classic double rooms that I have had have been tired and in dire need of redecoration so much so that the last time I had to upgrade to a luxury suite which was very nice, save for the fact that the shower had a mind of its own as...
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Many thanks for your review following your recent stays with us.
Whilst it was pleasing to learn that you enjoyed our food offering and service, I am sorry that on one of your stays the bedroom did not meet your expectations. You may have read from a previous review that we are undergoing a rolling modernisation of our older bedrooms...
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Nicely located for the M6.
Arrived later on but a warm welcome.
We had to eat in the bar as the restaurant was closed (as from 2130) which wasn't a major issue but a little dissappointing as reception had asked if we could be fitted in as we arrived, the answer had been yes, as long as we were there...
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Many thanks for your review following your recent stay with us.
Whilst it was pleasing to learn you enjoyed certain aspects of your stay with us, I was disappointed to learn that there were certain parts that you did not.
I do hope we can welcome you back again soon and hopefully you can then enjoy the restaurant which I...
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We held our wedding at this hotel back in 2005 and we go back now and again for a meal (we last went on our 7th wedding anniversary in March 2012). We've stayed here many, many times over the years and it always retains very special memories for us.
We actually stopped staying over again because we had a bad...
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Many thanks for your review following your many stays, dinners, and of course your wedding with us.
Delighted that you always find the standard of service we offer to your satisfaction. However, I am sorry that you haven't stayed with us recently due to a bad experience within another hotel. I am sure the incident was an isolated one, and...
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I stayed with my wife visiting the local area, we were both impressed by the hotel, and it was both warm and welcoming. The food and bar facilities were of a high standard and reasonably priced.
My only criticism is that this hotel does not offer a Forces Discount which is rather disappointing.
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Many thanks for your review following your recent stay with us.
Glad that, overall you enjoyed your stay.
Whilst we don't offer discounts for any particular industry, we do have our Free company "Relish" card available through the English Lakes website which I am sure you will find gives great value special offers and discounts for our regular guests,.
If...
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We have family in Lancaster area and so regularly stay at Lancaster House for relaxing week-end breaks. This May Day weekend was another enjoyable stay. The luxury studios are so comfortable. A massive bed, large bathroom and a lounge area. If the shower was double size to match the oversize bath it would be perfect. Reception staff are always friendly...
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Many thanks for taking the time to post a review following your regular stays with us.
Glad you like our Luxury Studio Suites, they really are quite something aren't they? And I will of course share your praise about the team with my colleagues here.
If you are in the area again, please do not hesitate to contact me and...
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Decent rooms. Nice bar. Good breakfast although a little crowded as a result of a wedding party which resulted in lengthy delays in food being replenished.
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Many thanks for your review following your recent stay with us.
Glad that, overall you enjoyed your stay, and hopefully you will use us again.
As with any full hotel, breakfasts can be a little busy at "peak" times, and as our food is cooked fresh, replenishment can take a few moments. We would rather ensure our food comes out...
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We stayed at this hotel so that we could watch our son compete in the annual York & Lancaster Universities sports event, Roses 2012, and were pleasently surprised. It forms a part of the University of Lancaster campus and as such can be a bit off putting, however the room was very good, well appointed, clean and spacious. The hotel...
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Many thanks for taking the time to post a review following your recent stay with us.
I was glad that, overall, you enjoyed your stay. I am sorry that a wedding guest had chosen to be inconsiderate towards our other guests. Normally, weddings taking place at the hotel has not effect whatsoever on the comfort of our other customers, and...
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