We stayed only for one night but the room bookding for two rooms adjoining with interconnecting doors was just right. Hotel facilities were fine (little dated) but staff on the whoel helpful. Food in the restaurant and for the kids were fine. I found it somewhat frustrating that as a Diamond Member I had to ask for the internet voucher... More

Efficient check-in and a pleasant room, but the thermostat on the radiator did not work and so the radiator was on full all the time - it was also rather dusty. I managed to wedge a bag against the valve and the radiator cooled down a little, but even with the windows open (in November!) the room was still too... More

This hotel was well worth the visit. The breakfast was wonderful a good choice the staff very friendly and helpful. We book through rates to go and this included breakfast. We had a twin superia which looked out over the golf course and the fountain. Thank you to all the staff there. We had wine and water and chocolates each... More

Rooms are getting a little tired and could benefit from re-decoration. Food was good and service friendly and efficient. Setting is picturesque, even in January. Breakfast is excellent. More

My husband and I visited the Hilton Spa on a Saturday afternoon, the pool area and gym were very quiet - surprising for a Saturday but great for us. I opted to have the body scrub and hot stone massage and my husband the full body massage with hot stone massage to the back - both felt very relaxed and... More

Only stayed for one night as we had spa treatments booked in The Escape Spa. Booked a DBB which we found was great value for money for the Hilton. The food in the evening was substantial and tasty. Included in the DBB inclusive package was starters, mains and desserts. There was plenty of choice for us and also there was... More

Have stayed here a number of times during the last year and at other hotels over the last ten years when on business in cheltenham , Hilton puckrup is the best in my opinion staff friendly , food good , free wifi in bar and lounge , rooms fresh and clean , I would class as an excellent 4 star More

Made the best of what they have! Used the spa as we had a Groupon voucher. That was ok the treatment was fabulous, the relaxation area was ok but calling a pot of tea and a few biscuits afternoon tea was as bit of a rip off. There was no where to relax apart from the very busy relaxation area.... More

A beautiful building and fabulous setting, however a stay in January is half hearted and dreary. Most of the staff appeared to be that of a ghost ship,with little enthusiasm , the food was well presented but parts were obviously re heated and of poor quality. The mannikin display in the foyer was positively weird. Room costs were below £100... More