We had a super stay this weekend. We came with a group of around 70 or so people and have done for 3 years. It's not inexpensive and neither is the hotel a luxury hotel: What made it special was the excellent attitude and service of the staff- always positive and willing to help. Even the young guys and gals...
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I treated my fiance to a night at this hotel for his birthday. I booked the Winter Special and paid just shy of £40 for the night, which was excellent value for money.
We used the Otium leisure complex: the gym, pool, jacuzzi, sauna and steam room. All very nice. We were provided with towels, so this was an added...
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Very professional, prompt and friendly staff, especially the bar staff. Food Lovely at at the restaurant bar. The negative was my room, it was a particularly cold spell and my air con/heater blew out cold air and strangely a very pungent smell of tobacco smoke? The reception immediately brought me an electric heater but I was still cold during the...
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Dear LeedsGTrip
Thank you for your review following your recent stay at the hotel. I will attend to the very unusual issues that you encountered with your room heating and ask Thomas our maintenance manager to rectify that problem immediately. I am delighted that the team created such an impression on you. They really are a credit to the hotel...
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We stayed at this hotel late January for a masonic 'Ladies Night'. There is plenty of parking, booking-in was easy. Bar staff were slightly lacking at one stage, but I had a word with a manager and it was soon sorted.
The food was great and how they managed to do 130 steaks so well, I don't know, but they...
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Dear muppet3
Thank you for your great review and I will certainly pass on your comments to the team. I know that we are in conversation already about next years event so we look forward to welcoming you back again. I will pass particular praise to our head chef Michael regarding the steaks, you are absolutely correct, 130 fillet steaks...
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we stayed here for 1 night on a saturday (this was out of racing season) the hotel was very quiet. As you enter the hotel the reception area look every modern and welcoming, we were checked in within the space of just a couple of minutes and given our room key, upon entering the room very impressed with the size...
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Dear dannhev
Thank you for your review following your holiday extension with us recently. I will certainly have a closer look at room 110 but rarely get any negative feedback from it as the rooms were all refurbished a little while ago. Our food prices are competitively matched to our four star market but I will certainly take on board...
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Arriving at the hotel all appears well, clean, tidy, typical "corporate" hotel, about right for it's star rating. Check-in staff very pleasant and efficient. Room- standard for this type of hotel; aircon, decent telly. Wifi chargeable unless you are a BT Openzone member- (I am)very very slow and unreliable. I ate in the bar, interestingly decorated in a racing theme...
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Dear BeansSouthWest_uk
Thank you for your review following your recent stay with us. I am very disappointed to have read your comments regarding our food quality and will discuss these in great detail with Michael our head chef. Our food is usually extremely good as other reviewers have contested.Please do contact me at the hotel so that I can have...
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This hotel was used for a short 8 hour over night stopover on my drive to France.
The hotel is pleasent as were the staff.
We arrived at 7pm after a 8 hour drive from Scotland. Check in was very quick and without any problems. We also had a dog with us which also was no problem although there is...
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Thank you very much for such lovely feedback I am glad you enjoyed your short stay and we were able to meet all your needs, I hope next time you are able to stay longer and enjoy all our facilities!
Alan Whiteley
General Manager
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We stayed at the Thistle Brands Hatch on New Years Eve, and attended the New Years Eve event in the restaurant. We were very impressed with the service provided, The staff made us feel very welcome and were extremely accomodating. The food I can only descirbe as second to none- Well done to the chef! I would highly recommend the...
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Thank you very much for such positive comments I am glad we were able to help you celebrate the New Year in style and look forward to having you back next year!
Alan Whiteley
General Manager
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We attended with friends for a New Years Eve event with overnight stay. We were greeted by the General Manager Alan and made to feel very welcome.
The evening was incredible with a five course meal which was as good as experienced on the Queen Mary cruise followed by a countdown to the New Year and escorted outside by a...
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Thank you very much for such positive feedback with regard to your experience with us on New Years’ Eve. I am glad that my staff and I could help you see the new year in with style and hope that you will book again for New Years’ 2012 to see what new entertainment and extras the Thistle experience can bring...
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I have stayed in this hotel 4 times now and not had one bad experience.The hotel is always clean and the rooms are good enough.The food has always been filling and well cooked.There is a good selection of drinks and snacks availible.The hotel is right next to the Legend that is BRANDS HATCH RACE TRACK and if you ask for...
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Dear Reviewer,
Thank you very much for your feedback with regards to your stay at our hotel. I would first like to thank you for your repeat custom, I cannot tell you how much we value our loyal customers so thank you. I am glad you enjoy your time spent with us and we are able to keep catering to...
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