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All 13 Basingstoke hotels »

Barcelo Basingstoke Country Hotel

4.0 of 5
Scures Hill | Nately Scures, nr Hook, Basingstoke RG27 9JS, England
Hotel amenities
Ranked #5 of 13 hotels in Basingstoke
3.5 of 5 stars 172 Reviews
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172 reviews from our community

What travellers say about this hotel
  • Leisure facilities(7)
  • Staff were friendly(6)
  • Very good(6)
  • Steam room(6)
  • Swimming pool(5)
  • Great time(4)
  • Really nice(4)
  • First nights(4)
  • Evening meals(4)
  • Car park(3)
Traveller rating
    55
    39
    31
    32
    15
Only show reviews for Family (28) | Couples (73) | Business (29)
Date Rating
DavidYork
York, England
Contributor
12 reviews
2 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW

I spent ages trying to find a quality hotel in the Surrey/Sussex area that allowed dogs. I'm so glad that after much searching I finally found the Barcelo Basingstoke (and that for once I didn't read the TripAdvisor reviews very carefully before booking). The hotel has good leisure facilities, with a pool that is possibly better suited to families and... More

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frequentflyerboy
Manchester, United Kingdom
Senior Contributor
30 reviews
10 helpful votes
1 of 5 stars Reviewed 5 December 2011

I have tried to aboid this hotel given my last trip but I couldn't find another hotel with avaliablity near to my office. This hotel has got even worse since the last time I stayed 6 months ago. The hotel is dated and you can smell the damp as you walk through to the rooms on the ground floor. The... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 December 2011

Thank you for your review and please accept my apologies for the fact you did not have a good experience. I am sorry that you found the bedroom to be dirty, which I agree wholeheartedly is unacceptable. Naturally, we would have been very keen to address this issue at the time - indeed we would have moved you immediately to... More

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Laurence R
Richmond, United Kingdom
1 review
4 of 5 stars Reviewed 22 November 2011

Great location with good facilities. Warm welcome,staff helpful and courteous. Comfortable good sized rooms. A great base to explore the Hampshire delights. We shall certainly be returning in the New Year. More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 December 2011

What a lovely review, thank you so much. Please come back and see us again soon! Regards Claire More

tracy p
basingstoke
1 review
5 of 5 stars Reviewed 12 November 2011

We won a 2 night break at a golf day and even though we live only 3 miles from the hotel booked to stay. What a wonderful surprise right on our doorstep. The welcome was friendly with our son being given a 'kids bag' containing toothbrush, fllannel and games book - he was really happy with it even though 8... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 December 2011

What an absolutely lovely review, thank you so much. I will make sure my fantastic team know what a great time you had staying with us. We all hope to have the pleasure of welcoming you back on another occasion. Regards Claire More

MolPeter
MOL
Reviewer
4 reviews
3 of 5 stars Reviewed 9 November 2011

As members of the National Trust, we have been visiting a number of gardens an estates in the area. Since we have two children, we did not choose for a bed and breakfast: after a day of touring, the children want to relax in a swimming pool. Unfortunately, this was the poorest swimming pool area we have ever seen in... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 December 2011

Thank you for your positive review regarding our friendly staff. They certainly are a helpful and professional team and I am very proud of their focus on Customer Service. I was sorry to read that you and your family were disappointed with the swimming pool as the large pool is generally very popular with families, in particular children. I do... More

Runrig27
Cambridge, United Kingdom
2 reviews
4 of 5 stars Reviewed 7 November 2011

Our third visit to this hotel, which in itself is a recommendation. We have always found the hotel to be clean and well appointed. The staff have been, and were, unfailingly polite, helpful, and professional. The only downside was with the bar. Rather too few staff for the number of customers; no tonic water, and no real ales, bottled or... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 December 2011

Thank you so much for your positive review, I am so pleased to read you have enjoyed your stays with us and have kindly returned on several occasions. I have taken on board your constructive comments regarding Real Ales and will review our stock listings with my Bars manager in the New Year. kind regards Claire More

Bond95
London, United Kingdom
1 review
5 of 5 stars Reviewed 3 November 2011

My wife and I stayed here to celebrate our Anniversary. Lovely staff! The hotel was very busy over the weekend and staff were kept working hard but always had time to make us feel special. We were very impressed by their friendliness and efficiency at all times, even under pressure. Although near a fairly busy road it felt as though... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 November 2011

I am so pleased you enjoyed your stay with us whilst celebrating your Anniversary and that our staff made you feel so Special. I do hope we have the pleasure of welcoming you back again soon. Kind regards Claire More

Richard R
Llandudno, United Kingdom
2 reviews
4 of 5 stars Reviewed 31 October 2011

Stayed here for 1 night before attending to some business in nearby Fleet. I arrived approximately 9pm after spending 5 hours on the road. Check in was quick and efficient, apart from having to go back to reception to get my key card validated after finding out it wouldn't open my room door. i had a standard double overlooking the... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 November 2011

Thank you for your positive review, I am pleased to read you enjoyed your stay. Please let us know if you are in the area again and we will ensure you are allocated a larger room. Kind regards Claire More

Sunshine290686
Surrey
Reviewer
5 reviews
1 helpful vote
3 of 5 stars Reviewed 31 October 2011

Stayed in July for just one night with my partner. Got package of room, dinner and breakfast for £160. Dinner was lovely! It was so beautiful and well presented, however I have to bring this up because it always sticks in my mind. They served me apple crumble slumped in a bowl poured with custard. It completely ruined all of... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 November 2011

I am so pleased that you enjoyed your stay and also that you were so impressed with the food in the Restaurant. I will have a word with my Head Chef about the presentation of the Crumble which, I agree, was a shame, as it clearly wasnt representative of the rest of the meal! I do hope we have the... More

anark21
Aylesbury, United Kingdom
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed 23 October 2011

We stayed in a standard room for a midweek 2 night break and felt the room, although quite small, was perfectly adequate for the price paid. Although marketed as a 4 star hotel it is realistically more of a 3 star, but again the cost of staying here is cheaper than many of the other nearby 4 star hotels. Staff... More

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Claire Sylvester, General Manager at Barcelo Basingstoke Country Hotel, responded to this review
6 November 2011

I am pleased you enjoyed your stay with us and thought it represented good value for money overall. Thank you also for your positive comments regarding the staff, I am very proud of their committment to customer service at all times. I was however sorry to read that you were disappointed with some aspects of the Leisure Facilities. Through the... More

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Barcelo Basingstoke Country Hotel Also Known As

  • Barcelo Basingstoke
  • Basingstoke Country Hotel
Address: Scures Hill | Nately Scures, nr Hook, Basingstoke RG27 9JS, England

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