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Premier Inn London Gatwick Airport East (Balcombe Road)

Balcombe Road | Worth, Crawley RH10 3NL, England (Formerly Premier Inn London Gatwick Airport East)
Hotel amenities
Premier Inn London Gatwick Airport East (Balcombe Road)
Ranked #13 of 25 hotels in Crawley
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150 reviews from our community

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Date Rating
Saint Mary in the Marsh, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

Excellent customer service, staff very helpful and the Pub next door is excellent value and good food, location works well for Airport with good parking available with just a short drive to Gatwick Airport

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LondonGatwick, General Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
18 May 2013

Dear Guest, Thank You very much for your review, I am very pleased you have enjoyed your stay in our hotel. We will pass on the compliment to the pub, glad to hear it is excellent value! Thank you agair for taking the time reviewing us, I hope we can welcome you back in the future! Kind Regards, Melissa Godawela More

Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 13 May 2013

Lovely stay after a very long and stressful flight from Turkey. We arrived at 2am and the night staff were very attentive and welcoming. We were told that if we wanted breakfast we would have to pre-book which we did. Breakfast was a huge let down. After using Premier Inn for the last 4 years we were disappointed with the... More

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LondonGatwick, General Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
18 May 2013

Dear Gust, Thank you for reviewing our hotel, We would like to apologise for the negative breakfast experience. We have meetings with the adjoint pub on a regular basis, and your review will be discussed and actioned with them. However we're really glad you had a lovely stay in our hotel, and hope we can welcome you back in the... More

Wolverhampton, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2013

Decent Premier Inn, clean and everything you need for an overnight stay. Car park is ample, there's a pub next door and it was nice and quiet. One think to mention was the extractor fan in the bathroom wasn't adequate enough, making the bathroom very wet, there was condensation running off the walls! Other than that, same as usual, decent... More

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
13 May 2013

Dear Guest, Thank You very much for writing a review on our hotel. I am pleased to hear that you found the room to be clean and to what you would expect of a Premier Inn. Regarding the extractor fan, I do apologise for this, this is something that will be looked into and fixed. Hope to see you again... More

Warrington, United Kingdom
Top Contributor
125 reviews 125 reviews
67 hotel reviews
Reviews in 72 cities Reviews in 72 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 6 May 2013

2nd stay here. Due to snow, stayed here overnight for an early morning flight from Gatwick. £47 for room only with free car parking for the night. Rooms could do with updating since it is showing its age but for a 9 hour stay, not complaining since rooms were clean and warm and had the basic amenities we required. Staff... More

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
9 May 2013

Dear Guest Thank you for taking the time to write a review of our hotel. We were pleased to hear you enjoyed your stay and everything was to the standard you expect from a premier inn. We hope to be able to welcome you back in the future. Kind Regards Melissa Godawela More

Wirral England
Top Contributor
115 reviews 115 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 May 2013

We stayed at this hotel for 9 nights as we were visiting National Trust properties in the Sussex, Surrey, Kent and Hampshire areas. Room (36) was very good, comfortable bed, comfy chairs and plenty of storage space for your clothes. Bathroom very clean and good shower pressure. All the staff at the hotel were very friendly and welcoming, each day... More

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
2 May 2013

Dear Guest Thank you for writing a review of our hotel it is always good to get feedback as this helps with ongoing training, we were pleased to hear you would stay here again despite having had a problem which we were sorry to hear about as the team here strive to ensure all guests have all they need to... More

Stamford, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 29 April 2013

We stayed at this Premier Inn prior to a holiday departing from Gatwick. Room was upto the usual Premier Inn standard, with a decent pub (The Parsons Pig) next door. Good beer, wine and food, great for a night before a holiday. We had a poor nights sleep due to some rather noisy people next door, but the staff were... More

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
2 May 2013

Dear Guest Thank you for writing a review of our hotel it is always good to get feedback as this helps with ongoing training, we were pleased to hear you would stay here again despite having had a problem which we were sorry to hear about as the team here strive to ensure all guests have all they need to... More

North East UK
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 29 April 2013

Initial impressions of this hotel were not good. Reception smelt strongly of smoke, mainly because guests were standing out side in pyjamas smoking. When we arrived, we were handed a room key without any explanation of how to find the room, where to find any of the services, and were advised that we would need to state a time for... More

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Review collected in partnership with premierinn.com

WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
3 May 2013

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service and I sincerely apologise that on this occasion we have failed to achieve this. Please email your booking details to talktous@premierinn.com and we will ensure this is followed up with the Management Team.... More

Milton Keynes, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 29 April 2013

I have stayed at a lot of Premier Inns around the country, I have always enjoyed my stay and have always looked forward to the beakfast espcially the sasauges, imagine my horror when finding that the PARSONS PIG does not do buffet, well no bother, orderd full english, to be honest the sasauges are AWFULL, when confronted, the staff they... More

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LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
2 May 2013

Dear Guest Thank you for taking the time to write a review for us we were pleased to hear you found the hotel to be what you expect from a premier inn. The team here strive to ensure all guests enjoy their stay. I am sorry about your problems with breakfast and will pass your comments to their manager. We... More

England
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 23 April 2013

We stayed in this Premier Inn before taking an early flight from Gatwick Airport. It was comfortable but not the most comfortable hotel ever. It served us well and we enjoyed a cooked breakfast before the flight which we could not have done if we had travelled to the airport that morning. It also removed any worry that we had... More

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Review collected in partnership with premierinn.com

LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
25 April 2013

Dear Guest Thank you for taking the time to write a review of our hotel It is always good to get feedback as this helps with ongoing training I was pleased to here you had a comfortable stay and found our location suited your needs. thanks More

W.London
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 22 April 2013

Great friendly staff and despite the Gatwick Airport tag in the name was quiet. We didn't use it for the airport, but I think that I noticed there is no bus link service - so check your requirements before booking. The 'Parsons Pig' eatery is rather like the Curates egg - good in parts. Food, service and general cleanliness are... More

Was this review helpful? Yes

Review collected in partnership with premierinn.com

LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road), responded to this review
23 April 2013

Dear Guest Thank you for taking the time to write a review of our hotel it is always good to get feedback as this helps with training the team here strive to ensure all guests have a good stay. I was pleased to here you found everything to your liking and we look forward to welcoming you back in the... More

 
 
 
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Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road)

Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Gatwick / Crawley (Pound Hill) Hotel
Premier Inn Crawley
Premier Inn London Gatwick Airport East (Balcombe Road) Crawley, West Sussex
Address: Balcombe Road | Worth, Crawley RH10 3NL, England (Formerly Premier Inn London Gatwick Airport East)
Region: United Kingdom > England > South East England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#9 Family Hotels in Crawley
Price range (per night): ₹ 3,677 - 5,159
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Premier Inn London Gatwick Airport East (Balcombe Road)
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