First of all the most important bit. Dont book the Waterhall if you are expecting hotel facilities, as it is a Bed & Breakfast in reality. We were spending a long weekend in Rome and wanted somewhere clean and comfortable to spend the night before an early flight. The room was VERY clean and VERY comfortable. On arrival, the very... more

On return from our holiday our friends car was found to have travelled 27 miles. (milage was recorded) when i e-mailed to politely ask for the hotels comments the reply i received was a tirade of angry comments About how well they look after customers cars. and as a result we are all now banned from using any of the... more

Very impressed from start to finish. Room was spacious as was bathroom. Very clean and attractive furnishings. Bed very comfy. Was transferred (free) to sister hotel for evening meal which was excellent and reasonably priced. Then returned when ready. Full english breakfast was freshly cooked and was delicious. All in all an excellent start to our holiday. Only downside was... more

we only stayed one night and left our car here on our way for our holidays. the staff were lovely especially sarah who on our arrival was really busy but had time to sort everything we needed. there is a complimentary shuttle to the sister hotel perhaps you need to see the menu before going as it was nice food... more

My husband and I stayed here one night before catching an early flight. Good points: Pretty exterior and gardens Reliable and stress-free transfer Friendly staff Clean The bad points: The decor was horrible! this place could be so nice but instead, it's been cheaply done up by someone with terrible taste The rooms - our room was also very badly... more

Very clean good sized rooms friendly staff and a huge breakfast to send you on your way.Can only speak as we found but the airport transferes were great driver helped with the bags both ways and then asked if we required directions on our return. Can't understand the bad reviews about the drivers not talking to you its a 10... more

Nice small B&B, helpful receptionist & clean rooms - not sure it warrants its 4 star rating though, maybe 3-star. Very quiet at night as no dinner service but the hotel seems to be part of the Ilford Hotel down the road so a minibus from the Ilford will come and pick you up to take you to dinner there,... more

This is simply the best way to start (and finish) a holiday from Gatwick. The hotel is very pleasant, and when we arrived the charming lady on the desk arranged for us to be driven to the sister hotel's restaurant for dinner, and returned afterwards - at no extra charge- very helpful! The transfers to and from the airport were... more

We stayed at the Waterhall the night before and after our holiday flight. Staff are friendly and efficient. The double room was spotlessly clean with a wonderfully comfortable bed. We had a lovely dinner the night before our flight at the Ifield Court Hotel, Waterhall staff booked this for us. Although we drove ourselves the Ifield Hotel bus will pick... more