I stayed in the Madison for one night prior to a business meeting next day - it was adequate at least for one night's stay.
The only big negative for me was the poor lighting in the car park which is a little intimidating for a lone female traveller arriving after dark.
The staff were friendly and helpful enough, if...
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I have stayed here several times revently so this is an overall view. Poor Lighting in Car Park, Unhelpfull staff, poor cellar care, misleading signage (free WIFI), Manager who would rather smoke than help guests. The entire restaurant is often full of uncleared breakfast dishes from previous guests. Rooms are often cold with rather tatty net curtains, peeling wallpaper and...
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Firstly may I apologise as you were clearly unhappy with your visit to the Madison. Most of your problems seem to be maintenance. We do have an ongoing programme of refurbishment,50% of our bedrooms have been refurbished which is our main priority. Unfortunately the car park lights which you rightly say are poor (But adequate) will have to wait. Kind...
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If you are in Swindon for business than it could be good decision to stay here. Rooms are freezing you need to check radiator's degree. They have a restauran it is not the best but it is OK.
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Thank you for your comments, we do try to ensure rooms are warm for the arrival of guests, the heating is constantly on from 5pm until 8 am unless of adverse weather conditions or we have guest staying in their bedrooms during the day.
Kind Regards
Michael Lee
General Manager
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8 ladies staying for 1 night in 4 twin rooms december 2011, were very worried about the reviews but neednt have been, Hotel clean and staff friendly and helpful. Food ok, breakfast better than dinner - not loads of choice but certainly ok for a short stay. some road noise but only a distant rumble rather than a thundering roar.
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Dear Ladies thank you for your comments. We have 45 superior bedrooms and 45 standard bedrooms. The housekeeping team do an extremely good job in keeping the hotel bedrooms clean. It is always worth booking a superior room if you like a little more comfort but I can assure you our standard bedrooms are kept just as clean.
Kind Regards...
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We stayed for a weekend to attend a wedding reception at the hotel. The outside lighting is poor and the grounds negelected, Check in was straightforward. We went to our room which was a 'smoking room'. I didn't think hotels still had those. We are non smokers so that wasn't a good start. Our room had all you could want...
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It was unfortunate that we only had smoking rooms available during your stay with us. We are in the process of refurbishing and can assure you when we start on these rooms you will no longer be allowed to smoke in them. The wedding you attended was certainly not a traditional wedding breakfast but was in fact carried out exactly...
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Hotel was suggested by someone who had driven past on a regular basis and knew it was near the venue that I wanted to visit. As usual, I perused TripAdvisor for reviews and was not encouraged by the recently published ones.
However, after reading early, and more favourable reviews, it transpired that the Hotel was udergoing refurbishment and some of...
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Thank you for your constructive review. As you so rightly say we do offer extremely good value for money. Even our standard rooms are of a much better standard than some higher priced rooms in the Swindon area.
Kind Regards
Michael Lee
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From the outside, the hotel looked fine, but on entering the building it was resemblent to a hotel that had been left to decay due to lack of care and investment being put it.
After climbing creaky stairs and walking along creaky corridor we found the room - OMG!!
The first thing to hit you were the net curtains -...
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Firstly may I apologise to you as you were obviously upset by the standard of the room. We are always on a continuous improvement programme on our rooms. Brook hotels have recently taken over the management of the hotel, which has 94 bedrooms of which 45 of them have been refurbished. We always sell our refurbished rooms first at a...
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I stayed at the Madison Hotel for one night. To be frank, that was enough.
The whole place echoes with what must have been a pleasant hotel, but is suffering due to a real lack of investment. The decor is really tatty. The bed was past it's best. The bathroom is overdue a refurb.
Meal and breakfast were OK, but...
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I do apologise that you were in one of the older style room. Brook hotels have recently taken over the running of the Madison Hotel and have an improvement plan in place. Presently we have 45 refurbished rooms.We will not be completely refurbishing the rest of the rooms yet as this is obviously very expensive and of course we are...
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Very pleasant room, let down by Fawlty Towers experience in the restaurant (and yes, I really had ordered the duck!!!) which was the worst hotel restaurant experience
I have ever had (aged 53 and staying in hotels all over Europe very regularly). Sleep there, yes, eat there at your peril!!
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Once upon a time, someone must have cared about this hotel. The literature emphasises a commitment to service and putting the customer first. Sadly, this is not interpreted into reality as staff are few and the management disorganised, rude and the entire place shabby and poorly maintained.
One redeeming area is the restaurant food which although presented on a grubby...
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