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All 34 Swindon hotels »

Brook Madison Hotel

3.0 of 5
Oxford Road, Stratton St Margaret, Swindon SN3 4TL, England
Hotel amenities
Ranked #28 of 34 hotels in Swindon
3.5 of 5 stars 67 Reviews
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67 reviews from our community

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Traveller rating
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Date Rating
billevel
Southampton
2 reviews
3 helpful votes
2 of 5 stars Reviewed 8 February 2012 NEW

we spent christmas here and I have never eperienced any thing like it. The room was a good size but the toilet was not working for three days even though we reported it to the Manager. we were in a party of 44 but the entertainment rooms could not accomidate us all as thier was another coach party in. The... More

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PorscheGirl997
Contributor
14 reviews
2 helpful votes
3 of 5 stars Reviewed 2 February 2012

I have stayed here quite frequently as a business traveller and never had cause to complain. The refurbished rooms are very nice and the staff are extremely friendly. My only suggestion for improvement would be the standard of food in both restaurant and room service. More

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Paul_Crowhurst
Northampton, UK
Senior Reviewer
8 reviews
28 helpful votes
3 of 5 stars Reviewed 30 January 2012

I stayed at the Madison for 6 days whilst working close-by and have had no real cause for complaint. I arrived in the dark and as others have mentioned I must admit that the car park was poorly lit and I would have concerns for lone female guests having to park in certain parts of the car park. The car... More

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skaface1964
Ramsgate, England, United Kingdom
1 review
3 of 5 stars Reviewed 11 January 2012

I stayed in the Madison for one night prior to a business meeting next day - it was adequate at least for one night's stay. The only big negative for me was the poor lighting in the car park which is a little intimidating for a lone female traveller arriving after dark. The staff were friendly and helpful enough, if... More

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GaryHarvey_uk
Stoney Stanton, UK
Reviewer
4 reviews
1 of 5 stars Reviewed 29 December 2011

I have stayed here several times revently so this is an overall view. Poor Lighting in Car Park, Unhelpfull staff, poor cellar care, misleading signage (free WIFI), Manager who would rather smoke than help guests. The entire restaurant is often full of uncleared breakfast dishes from previous guests. Rooms are often cold with rather tatty net curtains, peeling wallpaper and... More

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Semih S
Swindon, United Kingdom
2 reviews
3 of 5 stars Reviewed 21 December 2011

If you are in Swindon for business than it could be good decision to stay here. Rooms are freezing you need to check radiator's degree. They have a restauran it is not the best but it is OK. More

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lesleyashfield a
stourbridge
1 review
4 of 5 stars Reviewed 13 December 2011

8 ladies staying for 1 night in 4 twin rooms december 2011, were very worried about the reviews but neednt have been, Hotel clean and staff friendly and helpful. Food ok, breakfast better than dinner - not loads of choice but certainly ok for a short stay. some road noise but only a distant rumble rather than a thundering roar. More

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BMassi50
Oxon
Senior Reviewer
7 reviews
5 helpful votes
2 of 5 stars Reviewed 11 December 2011

We stayed for a weekend to attend a wedding reception at the hotel. The outside lighting is poor and the grounds negelected, Check in was straightforward. We went to our room which was a 'smoking room'. I didn't think hotels still had those. We are non smokers so that wasn't a good start. Our room had all you could want... More

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glenne_n
Derby England
Senior Reviewer
8 reviews
12 helpful votes
4 of 5 stars Reviewed 7 December 2011

Hotel was suggested by someone who had driven past on a regular basis and knew it was near the venue that I wanted to visit. As usual, I perused TripAdvisor for reviews and was not encouraged by the recently published ones. However, after reading early, and more favourable reviews, it transpired that the Hotel was udergoing refurbishment and some of... More

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Lyn C
Swindon
1 review
2 of 5 stars Reviewed 4 November 2011

From the outside, the hotel looked fine, but on entering the building it was resemblent to a hotel that had been left to decay due to lack of care and investment being put it. After climbing creaky stairs and walking along creaky corridor we found the room - OMG!! The first thing to hit you were the net curtains -... More

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Mike Lee, General Manager at Brook Madison Hotel, responded to this review
24 November 2011

Firstly may I apologise to you as you were obviously upset by the standard of the room. We are always on a continuous improvement programme on our rooms. Brook hotels have recently taken over the management of the hotel, which has 94 bedrooms of which 45 of them have been refurbished. We always sell our refurbished rooms first at a... More

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Brook Madison Hotel Also Known As

  • Madison Hotel Swindon
  • The Madison Hotel
Address: Oxford Road, Stratton St Margaret, Swindon SN3 4TL, England

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