It is hard to put into words how ghastly this hotel really is but i will do my best, here it goes...... Having booked our stay for 6 nights, lured in by the low rates and smart looking photos on the hotel website, we were disgusted with the rooms we were allocated. Rooms are tiny, very run down, dirty, the...
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Dear Reviewer
Thank you for taking the time to place a review on a third party website.
From the outset I should state that I am struggling to understand the angle your review takes, as you informed the hotel manager you would stay an extra night ie Monday so that that you could get a refund on Tuesday for the...
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We arrive to a very ok tired but apparently (newly refurbed) room. The sheets and carpet was filthy, the room was not as it is described the area is filthy , and deals like a third world country , we didn't even bother with breakfast which wa just cereal and croissants and that's all. No good. Stay away the range...
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The most wonderful thing is that the hotel has no stairs outside and inside there is a lift, so that you do not have to carry your heavy luggage on the stairs which is one of the best things.
Everything is nice about this hotel: the cleaning,the continental breakfast, the professional and friendly staff and especially the price which is...
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Dear Guest,
Thank you for taking the time to share your feedback. I am happy that you have enjoyed your stay at Metro Inns, Derby and that we have become your hotel of choice. I look forward to welcoming you back soon.
Kind Regards,
Elena Raudoniute
Front Office Manager
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@ £29 You cant complain. Rooms were clean and the staff were very friendly. Parking outside hotel and on the road. We could only have a continental breakfast. The hotel is huge and has lots of rooms but is very basic. Only thing about my room is the window wont shut properly but it was very hot so i didnt...
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Dear Reviewer,
Thank you for taking the time to post your review regarding your recent experience at The Metro Inns, Derby. I am very pleased to know that you have enjoyed your stay, nonetheless, I do apologise for any inconvenience we might have caused, I will make sure to address this with our maintenance man.
I hope to have an...
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My partner & I stopped for a weekend, got car space no problem and very friendly welcome. Had problem with music from club and desk manager moved us straight away and was more than helpful, room clean, bedding very clean, mini fridge large flat screen tv.
Breakfast was first class, fresh and varied. Staff could teach larger and more expensive...
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Dear Guest,
What a delightful review! Thank you for taking the time to post this, I am glad the team has lived up to your expectations, and we all look forward to welcoming you again, hopefully soon!
Kind Regards,
Elena Raudoniute
Reception Supervisor
Metro Inns, Derby
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Well me and my bf were originally booked into a different hotel, but got changed at the last min and was swapped to the metro inn hotel.. I had read the reviews and was very worried about stayin as I'm very fussy when it comes to hygiene.
We had booked a superior double room so the top room, and I...
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Dear Guest,
I’m happy to read your comments about your recent stay. I will be sure to pass your compliments along to the team who will be very pleased to hear your feedback.
We look forward to welcoming you back to the Metro Inns in the future.
Kind Regards,
Elena Raudoniute
Reception Supervisor
Metro Inns, Derby
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At £20/room I didn't expect much from this hotel and it pretty much lived up to expectations.
It wasn't terrible, but you get what you pay for.
Basically I got a clean room and quite a good breakfast. It is quite near to the city centre but its specific location isn't attractive at all.
However, the main problem was the...
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Dear Reviewer,
Thank you for sharing your comments. We value your feedback as it helps us in enhancing and developing the service we provide to our guests.
I have to agree with you that the nightclub behind the hotel can be quite disturbing, unfortunately, we are a city centre hotel and are not immune from noise from surrounding pubs and...
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I had a very pleasant stay at the hotel.I was visiting friends who live near the hotel.My room was very clean.I would stay at the hotel again.
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Dear Julie,
Thank you for taking the time to review Metro Inns, Derby.
I am glad you enjoyed your stay with us and we look forward to welcome you again in a future.
Kind Regards,
Elena Raudoniute
Reception Supervisor
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For a late booking this hotel was adequate but with the exception of the reception and lift areas the whole appearance of this hotel seems dated & tired. My particular room is very basic but clean. No shampoo, conditioner or bubble bath provided. No digital tv. Broken kettle too. Parking also could be a problem as there is minimum spaces....
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Dear Reviewer,
Thank you for taking the time to review Metro Inns, Derby.
Metro Inn are a budget hotel chain and our prices reflect that without compromising on quality. We provide soaps in all our rooms but we find that most guests provide their own.
We are engaged in a programme of refurbishment and have completed the 5th floor. All...
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As you can see from the pictures this hotel looks great, the main enterance is lovely an the receptionist very helpful, but room 331 was terrible, smashed window, broken bed, an old razor in the bathroom, freezing cold due to no double glazing, smallest tv I've ever seen, bathroom smelt due to no fan!! Apart from that it was ok,...
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