This hotel was not to bad untll the breakfast experience. This was like something from faulty towers. We were told to "take a table up there" and had to remove chairs from stairs to get to a table. We were not offered tea or coffee and had to eventually ask for it after we had finished our breakfast. Fresh fruit...
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We have stayed here before and have been pleased but on this occasion the room was awful.It seemed to be a single room with a small double bed squeezed into it.The room stank strongly of cigarette smoke and the walls and carpet were filthy.There was a set of drawers with one draer completely missing and there was only one chair.We...
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Stayed at the Mercure Hotel in Ayr with my golfing buddies.
Have to say great service, helpful receptionists and great location to shops, central to all Golf courses, minutes walk away from clubs and restaurants.
Our favourite being the Indian - Ayr India.
Here again in the summer and will most certainly stay here again!!
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Great location, clean and friendly helpful staff.
Would stay here again
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Dear Guest
Many thanks for your feedback. I am delighted that you had a happy stay with us. The hotel team continually strive to exceed guests expectations and I look forward to welcoming you back to the hotel in the near future.
Many Thanks
Lindsay Steele
General Manager
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Good hotel for family stay and rooms were nice and big could have done with a small room fridge for keeping the kids milk and juice in
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Dear Guest
Many thanks for your feedback. I am delighted that you had an enjoyable stay with us. I take on board your comments regarding a fridge in the bedroom. We are currently looking at different options regarding this. The hotel team continually strive to exceed all our guests expectations and I look forward to welcoming you back to the...
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This hotel is ok. Nicely done out and reasonably priced although i found the drinks and breakfast a bit expensive.
The staff were all lovely and seemed really hard-working.
Our room was lovely, really well decorated and nice view.
One problem was the bathroom though, the extractor fan didn't work so it got very, very steamy when showering etc.
Also...
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Dear Guest
Many thanks for your feedback. I am glad that you enjoyed your stay with us. The hotel drinks pricing is in line with all other hotels in the area. As part of the Accor rebrand the hotel is currently investing revenue in certain areas and the hotel extraction fan on the roof has since been replaced ensuring adequate...
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My girlfriend and I stayed at the Mercure Ayr for a Saturday night in April 2012. We bought a “buyagift” voucher on one of their specials so managed to get one of their “Room, Dinner, breakfast deals” for a little cheaper then their advertised price of £149.
The hotel from the outside is nothing special, its a bit ugly actually....
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I booked this hotel on the morning we stayed and got an excellent deal by phoning the hotel direct. No complaints.
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Dear Guest
Many thanks for your feedback. I am delighted that you had an enjoyable stay with us. The hotel team continually strive to exceed guests expectations. I am sorry that your stay was inconvenienced due to the burst pipe on your morning of departure but I do hope that you will return to the hotel in the future and...
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just back from an overnight stay in the hotel,have stayed before and was just as good as usual.
the room and reception where clean nicely decorated,the staff where very helpfull,our room wasnt ready on time only half an hour late,the receptionist offered us a free round of drinks which was very nice of them.
my only bad point with the...
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