Bedroom had musty smell, TV did not work despite reporting this to duty manager. Breakfast was a shambles on both mornings; down to lack of staff on first morning, on second morning the waiter was rude and unhelpful. This hotel appeared to be poorly managed more

Stayed at The Imperial Hotel during a West Coast cruise, the hotel let my friends and I park our bikes right in front of the hotel gave me piece of mind they were safe. The room was really good and modern, had adequte space, clean and comfortable. The town of Fort William seems to be friendly and great choice, we... more

I stayed here for two nights recently. Rooms are nice, recently refurbished with usual tea/coffee making facilities, free wifi (although this annoyingly kept dropping connection every so often), nice bathroom. The hotel's location is very central and easy to find, but there is only a limited amount of parking available (first come, first served). My room had a view of... more

Hotel is located adjecent to a busy main road and some rooms may face onto noisy buildings on the other side of the building. Worth asking for the quieter side of the building. The hotel is a few minutes from the railway station, with the main shops close by. Room -stayed in a spacious, clean room with a great bathroom... more

This was the second time we've stayed here. No complaints, staff so friendly, nice clean rooms, excellent breakfast. . The location is right next to the town centre , one minute walk . You may get cheaper in Fort William than the £68 we paid for the night here , however i doubt if you could better this place. more

stayed for 3 nights whilst exploring the Highlands. The staff at the hotel were brilliant and very friendly. The hotel is clean and has everything you need. Try the bar food it's not your normal frozen pies and chips etc.,. Under new management and I wish them every success. Will definately stay there again. more

Stayed as part of my cycle tour of the UK and this hotel was a real highlight of the trip. The welcome was extremely friendly, room was great (looks like it had been recently redone as had most of the hotel) and the food was extremely good. Quite quirky as the hotel has an Indian restaurant built in alongside traditional... more

We arrived at this hotel feeling very weary, having completed the West Highland Way. We were paying for our accommodation out of our own pockets, having secured a high level of donations for various charities in advance. Two of our party of four had been forced to drop out, leaving myself and my friend to face the extremely rude manager,... more

Was travelling around Scotland and stayed at The Best Western Imperial Hotel once again. I got to say the place seems to be upgraded and is looking smashing. I meet all the staff again and they are still all friendly and the rooms are of a good standard, never dined in the hotel but the food that i seen being... more