From arriving to check out, the service in this hotel was a joke !! - shambolic. Short-staffed I believe and a very slovenly looking receptuionist - not a good advert for the hotel. Was told on booking that Internet access was free, only to be told when I arrived I would have to pay. No remote control for TV. It... more

We had not stayed at the Thistle for a few years, but we had a great stay and the customer service was second to none. Other hotels ought to take a leaf out of their book. We were travelling with young children and one had been sick in the car before we arrived. The staff were very sympathetic and got... more

Very comfortable hotel. Good value. Excellent position. Room was nicely appointed, comfy bed, clean. No mini bar. Staff were very pleasant and helpful. We didn't eat in the restaurant as Inverness has some really good restaurants. The leisure facilities looked amazing - although we didn't use them as we weren't there long enough. We would use this hotel again. more

From outside the hotel isnt very inviting but once you step inside its lovely, nice modern reception, bar, restaurant. The spa, pool, steam room & sauna are excellent & was never too busy, there was also a little kids pool. The staff were always welcoming and friendly. You must try the 'chunky chips' they are yummy! The only downside for... more

You can get far better far cheaper, I wouldnt bother booking this again. I only stayed here as my company booked me in. It is ridiculously expensive for something quite mediocre. The staff were trying hard and most of them were friendly and helpful. The girl who checked me in couldnt have been more surly if she had tried. I... more

Stayed at this Hotel for One Night in July Reception and Restaurant very smart and in good decoration. Bedroom Carpet in need of replacing and Bathroom lots of stains around the bath. Have to think very carefully if I stayed here again. more

My main issue with the Thistle - we found blood on my bedsheets. We then came back the next night to find that our room key, that we left in the light socket (required to turn on the lights), was missing. The only people that we know that were in there was the maid service. This was yet another inconvenience.... more

We stayed at the Thistle for one night as our jumping-off point to drive around northern Scotland. It was near the train station (about 1 mile), but we took a cab to the hotel because we had luggage with us. The staff was extremely helpful to us, and even made multiple phone calls for us to our car rental company... more

Excellent hotel, lots of options for breakfast and they have room service. Exteriors need refurbrishment but interiors are quite pleasing. Reception staff are very friendly and eager to help.. They are very accommodative, we were driving to inverness from edinburgh and reached way before the check in time and the gave us the room immediately, we had given them a... more