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Royal Highland Hotel


Hotel class 3.0 of 5
18 Academy Street, Inverness IV1 1LG, Scotland
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Reviews you can trust

52% Recommend
3.0 of 5 stars 113 reviews
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By trip type
All (113)
[ Date ] [ Rating ]
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1 of 5 stars
Englandshire
10 Nov 2009 | Trip type: Couples

From a horrific stay the only positive was the manager who let us leave half way through our booking. This is the shocking story of the Royal Highland horror! Firstly we were allocated a smoking room which smelled and was in a corridor which stank. My partner and I do not enjoy cigarette smoke. After check in we had other... more

Management response from
culcabock, Public Relations Manager

We are sorry that our mutual guests did not experience the normal Highland Hospitality that we are famous for. We have many hundreds of reviews which we use for both staff development and also operational purpose which have an overall consistent level of satisfaction which we provide. Our famous buffet breakfast provides around 100 separate items from both hot &...

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5 of 5 stars
Scotland
9 Nov 2009 | Trip type: Friends getaway

Well this is the 2nd time that i have stayed here and i have got to say that in the 12 months since i last stayed in this hotel it has got better and better. Front the minute that we checked in to the minute that we checked out we really did receive 5* service. We stayed on a D,B... more

Management response from
culcabock, public relations manager

Thank you very much for your kind review.We hope there will be many more visits from you and we, on our part would try to provide you with the best that we can do. Operating a 155 year old building with varying room sizes has its own challenges and your review will enthuse the whole team to do their best.

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1 of 5 stars
Edinburgh
30 Oct 2009 | Trip type: Business, Solo travel

Firstly, I have never written a review on trip advisor before, but felt compelled to make sure people know the truth about this hotel before booking. I wasn’t expecting total luxury for my £60 BB for 1 night, but I certainly wish I had checked back into the Strathness Guest House for my stay for around the same price. While... more

Management response from
culcabock, public relations manager

Thank you for your review and we apologise for being unable to provide you with the satisfaction that the majority of our guests take back with them. We shall definitely check back on each of the points you mentionned and will take corrective action wherever necessary. i also hope that you had recorded your comments on the Guest Comment sheets...

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4 of 5 stars
Mallaig, United Kingdom
29 Oct 2009 | Trip type: Family

We visited Inverness to shop for new clothes for our wee boy going back to school. Location and price were the most inportant factors and we received both from the Royal Highland. Parking may be tricky but you will get a place, just persevere. It is right next to the Eastgate Centre & M&S so the wife is happy and... more

Management response from
culcabock, public relations manager

Thanks for your kind review and the entire Team Royal Highland appreciates your kind word. We have noted your observation and we are happy to inform you that this series of rooms were taken up for our bi-annual maintenance work and the same has been taken care of now.We look forward to welcome you again whenever you are in Inverness.

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4 of 5 stars
glasgow
19 Oct 2009 | Trip type: Family

we are just back from staying 3 nights here we all enjoyed it we had brilliant sunny weather we had rooms 326 and 326 which were spacious enough for or needs nice bathroom with great shower 327 had a tile which was needing fixed and there were some marks on the wall but that was it and certainly nothing to... more

Management response from
culcabock, public relations manager

Thank you very much for your kind review and we are glad to note that you have enjoyed your stay.During your next visit, we are confident that you will be able to leave with a similar experience as that of your stay while dining at our Ash restaurant. Looking forward to welcome you again whenever you are next in Inverness...

A great stay
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5 of 5 stars
Kinston, North Carolina
16 Oct 2009 | Trip type: Couples

The hotel was wonderful. We stayed here during a 3 day stay in Inverness. The hotel is located within walking distance to the pedestrian zone. It is located beside the train station. There is also a taxi stop directly left of the hotel. The hotel is the old Victoria train station. Our room, 103, was VERY spacious. We got a... more

Management response from
culcabock, public realtions manager

Thank you indeed for your kind words which we shall share with the entire Team Royal Highland - we look forward to serving you and your friends whenever you are visiting Inverness again.

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4 of 5 stars
Newcastle
7 Oct 2009 | Trip type: Couples

Just come back from a weekend stay at the Royal Highland with my husband and some friends. The hotel is old and full of character. A very difficult building to maintain I would imagine. It is situated next to the train station but we never heard any noise, and it is central for everything. The bedrooms are very clean and... more

Management response from
culcabock, public relations manager

Thank you so much for your kind amd thoughtful comments, in such details - the entire Team Royal Highland would strive to maintain their best efforts so that all our guests go back with similar memories. We look forward to welcome you again amongst us.

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4 of 5 stars
edinburgh
6 Oct 2009 | Trip type: Solo travel

I stayed in this hotel for one night, on the night before the Loch Ness Marathon. All I needed was a clean, comfortable room that was good value and in a good location. That's exactly what I got. I was very impressed by the quality of the room which, though small, was immaculately clean with brand new fittings and an... more

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1 of 5 stars
UK
21 Sep 2009 | Trip type: Couples

don't be fooled by the wide sweeping staircase, that is as good as it gets, only 3 parking spaces, dour uninterested staff, rude bar staff and our room had a sink wide crack in the bathroom, avoid at all costs more

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2 of 5 stars
co durham
11 Sep 2009 | Trip type: Couples

booked to stay for three nights.On arrival were told that a taxi would take us to the Maple Court hotel as there had been a leak on the third floor. The Royal Highland paid for the taxi and the hotel, but they did not offer to pay for a taxi back to the station or repay the £20.62 difference in... more

Management response from
culcabock, public relations manager

Thank you for bringing this to our notice .In cases of rearranging accommodation for circumsatnces beyond our control like this case, it is our stated policy of arranging accommodation of similar or superior nature and to arrange the transportation for the same. We apologise that this has not happened in this case and if you would get back to us...

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Royal Highland Hotel Also Known As

  • Royal Highland Inverness
  • Hotel Royal Highland
Address: 18 Academy Street, Inverness IV1 1LG, Scotland