This hotel doesn't look like much from the outside - and even inside the decor can look a wee bit 'tired' in places to be honest- but those are superficialities. The essence of this hotel is the friendly personal service from a 'hands-on' owner and a first class staff team - and EXCELLENT food in the Bistro. My only complaint... more

Just arrived back from 10 days working in Wick. Had nine great nights in the Mackays Hotel. From the first night all the staff were very polite and kind and you just felt you were in safe hands. The food was excellent aswell along with the service, The bistro has a good atmosphere and the staff were excellent, the only... more

Purpose of trip was a one night stay, we wanted to drive from Glasgow to John O Groats and stayed in Wick before driving home the following day. Arrival We phoned the hotel to advise that we were running late on our drive and wouldn't check in until after 7pm, lovely and friendly on the phone. Arrived just after 7pm,... more

My husband and I stayed at this hotel on 4th and 5th September. We found the staff and owner to be exceptionally friendly and helpful. The hotel was extremely clean throughout as was our bedroom and ensuite bathroom. Perhaps the bed was a little short for my husband who is very tall but we have come across this in much... more

Arrived full of anticipation and greeted well at reception. Room reasonable but beds too narrow and decor quite dark and old fashioned. View from window was of River Wick but not very nice. Had read good reports of restaurant but found it to be ordinary. Salmon and chicken were both overcooked and dry, for which there is no excuse. It... more

The room was quite small, but very clean, tidy, and efficient. The elevator was a nice surprise. No A/C, but it's probably only rarely needed at the northern tip of Scotland. Excellent food and service for evening meals as well as breakfast. For a small hotel in a small town, it exceeded our expectations. more

I stopped in the Bistro at Mackays for a bowl of soup.I was served what could only be discribed as an average bowl of Scotch broth, [certainly nothing special] and some tasty brown bread.The cost for that was £4.25.!! In what is to be the year of the Homecoming for visitors,I think most people would consider these prices to be... more

Fantastic small hotel, wonderful rooms with fantastic free WiFi throughout (it was quite fast). Staff were all courteous and friendly, the room was small, but not unpleasantly so, and very comfortable. No 1. Bistro was surprisingly good, some of the best beef dishes ever, made with local ingredients. I would be remiss if I did not mention the Cullen Skink,... more

MacKays is an excellent small hotel. Our room was lovely, very well appointed , comfortable and immaculately clean. Service was very responsive and pleasant. Food was very good. Our stay was a pleasure. more