I stayed here for two nights in April 2012.
This hotel is part of a chain of other hotels owned by the MacDonald Group called Aviemore Highland Resort, all in close proximity to each other. My colleagues and I used the conference and the dining facilities for one dinner in the Highland Resort and they were excellent and ideal for...
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My wife and I spend last weekend in Aviemore (having visited a few times previously).
Booked The Four Seasons well in advance.
This is the 3rd time i have booked to stay @ Four Seasons and the 3rd TIME we have ended up being moved to the Highlands Hotel!
We arrived @ Four Seaons reception and had to wait some...
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Difficult to know where to start.
Ugly 60s tower block recently repainted to make it look like it's been refurbished, which it hasn't. Reception area freezing cold, as both automatic doors broken and left open all weekend. Reception area like a 3rd world bus station. not a place to relax, especially when you would need thermals to sit there for...
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Dear Bancquo
Thank you for your comments. We have always had a passionate approach to hospitality and we would always welcome feedback from guests who do not feel that we have succeeded in this.
If you would like to contact me at the resort directly I would be more than happy to discuss your comments further and to resolve any...
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This is a very large hotel in a very small village. We were told that it was suited more for the ski season. I found the staff at the hotel to be very friendly and efficient. Despite two busloads landing there at the same time they had our baggage in our rooms within half an hour. We only stayed there...
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Dear Phil_Camp
Thank you for your feedback – it is a pleasure to read positive comments about the resort and staff.
We hope to welcome you back to the Macdonald Aviemore Resort in the future.
Gina Macpherson
Guest Services Manager
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We would normally use the Macdonald brand as a prefered stay in the UK and we booked the Four Seasons months before the stay for a business conference and recieved confirmation of the booking. We even changed one of the party one week before the event so were irate to find that on arrival Macdonald had bumped the three of...
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Dear Philwil69
Thank you for your comments. We have always had a passionate approach to hospitality and we would always welcome comments and suggestions from guests who do not feel we have succeeded in this.
If you would like to contact me at the resort directly I would be more than happy to discuss your comments further and to resolve...
More
Visited this hotel on a business trip and had a look around the whole Macdonald Resort. I learned that this was the oldest hotel in the complex and it is starting to now show its age. When new it would have been and is still to an entent fairly impressive in the public areas. The following is a summary:
POSITIVES...
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Dear doonhamer
Thank you for the positive comments about the resort and the staff.
All feedback is welcomed and your constructive approach is noted to the points where we can improve.
We hope to welcome you back to the resort in the future.
Gina Macpherson
Guest Services Manager
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I arrived at the Four Seasons and after trying to gain entry for a couple of minutes, I realised that it was actually closed. There is a vague sign apologising for any disruption during renovations but nothing to indicate that its closed or what to do. After sitting with my wife pondering over what to do, I decide to drive...
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Dear Dalethedog
Thank you for your review about the Four Seasons Hotel, the title of which we do not agree with. We obviously do however want to solve what is clearly a very complicated scenario as we do not have your contact details to be able to respond directly to you. To this end please at your convenience please feel...
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Had a really nice room with a fantastic view. Staff were friendly and helpful made you feel very welcome. The food on the resort was of a very high standard.
Excellent Leisure Facilities according to my partner. I decided to opt for a couple of treatments in the spa which were great again the girs in the spa were fantastic....
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Dear Dgm037
Thank you for your feedback – it is always a pleasure to read such positive comments about the resort and the staff and we are delighted that you enjoyed your stay with us.
We look forward to seeing you again soon.
Gina Macpherson
Guest Services Manager
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As with the previous reviews the hotel is tired and in need of a complete refurbishment. Stayed for Hogmanay, food was horrendous, service was terrible and the brochure was misleading. I would recommend the Cairngorm Hotel at the bottom of the hill where the food is home made and every member of staff smiles and wants to have a friendly...
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Thank you for your comments. I am sorry to hear that you did not enjoy your dining experience whilst staying at the Resort. Delivering the highest standards of service for all our guests is very important to us and we would strive to improve this where this has not been the case.
If you would like to contact me at...
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Sstayed here for skiiing break with friends over new year on a Dinner, Bed & Breakfast deal. Food was good with plenty of choice on the buffet and was of decent quality. Staff were friendly and helpful. Bedroom was clean and comfortable but in line with all public areas was in need of renovation as the furnishings are dated and...
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Dear GillWBay
Thank you for your review, I know our executive chef, Mark Swinney and his team will be delighted that you enjoyed your dining experience while staying with us.
I have passed on your kind comments to all of the staff and we are happy to have been of service to you.
We note your comments on the room...
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