Thank you for taking the time to review the hotel and your visit in detail. The hotel's excellent central location, does mean that some guests may experience noise from outside, however we do have a number of quieter rooms at the rear of the hotel. The La Bonne Auberge restaurant is an AA rosette award winning restaurant with an excellent...

Thank you for your very kind review of the hotel. I am delighted that you found the hotel to be convenient for your needs and that you had an enjoyable stay and dining experience during your visit. Kind regards

Please accept my apologies for the shortcomings you experienced during your recent visits to the hotel. There has recently been a high turnover of staff within the food and beverage departments and this has, regrettably, caused some inconsistencies with the levels of service in this area. Whilst I understand that this will be of little consolation to you, I am...

Thank you for your feedback. Please accept my apologies for the service you received from our front desk team and the subsequent problems that you encountered. Please be assured that your feedback has been passed to the Front Office Manager who will discuss your comments with the team to prevent any re occurrence. Kind regards

Thank you for taking the time to review the hotel and your kind comments regarding our breakfast offering and restaurant staff. It is always great to read positive comments regarding the team. I have taken your comments on board with regards to the poor wifi signal and will ensure that our reception team report such problems to the provider at...

Please accept my apologies for the error on your booking and the level of service you experienced by both front desk and the duty manager when trying to resolve the issue. We pride ourselves on our customer service and I am disappointed to learn that we did not remedy the error swiftly and with an apology on this occasion. I...

Thank you for taking the time to review the hotel. The Express by Holiday Inn which is located next door is our sister hotel, and is a limited service brand, allowing guests to choose which services and facilities best meet their needs. Whilst the hotel does not benefit from leisure facilities, there are other differences between the 2 properties, primarily...

Thank you for your review of the hotel. As a valued Priority Club member, please accept my apologies for the incorrect information you received on check in. Platinum level Priority Club members are eligible to a complimentary upgrade at all Holiday Inn hotels, subject to availability, upon arrival. If an upgraded room type is available (which is not likely to...

Thank you for your positive review of the hotel. I'm glad that you had an enjoyable stay and found our central location ideal for your visit. Eggs cooked to order, are, as you say available on request and we are more than happy to provide this service for you should you require eggs which are not readily available on the...