We only spent one night here but would like to stay longer the next time.
The staff were great - very attentive and professional throughout.
I loved the dinner and breakfast.
We had a room with a balcony looking over the gardens - what a treat.
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I know that it has been bitterly cold, but the chance to enjoy the warm hospitality (or to sit by one of the three fire-places) is always welcome.
The room with the balcony is a favourite of many of our guests, and whilst it costs a bit more than our Classic Rooms, does appear to be worth it.
In fact,...
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We have just spent a fantastic weekend at Rufflets.The decor was beautiful and the food exquisite.A great place to relax! The turn down team even added a hot water bottle!!
Even our 7 year old was knocked out with his stay especially the chocolate brownie from the kids menu!
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So pleased to hear that you had such a good time - and if only I had someone to put a hot water bottle in my bed each night it would be good!
We do look to provide a warm relaxing experience - for all our guests, regardless of age. The chocolate brownie is a favourite of many, and we...
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My partner and I have just spent a weekend at Rufflets and enjoyed every minute of it. The staff were helpful, polite and very attentive, the hotel accomodation was immaculate and very tasefully done and the fine dining was exquisite. All in all a perfect weekend.
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Delighted to read that you had a perfect weekend with us, and that everything that you encountered exceeded expectations.
We do know that we have a wonderful hotel (even better now that we have finished the refurb of the front hall and reception area) - but it is very much our staff who make the difference, and I do feel...
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We have stayed here several times since our last review and each time is as good or better than the last. Whether in the summer or at Hogmanay the service is attentive. One of our party has dietary restrictions and the maitre d' personally makes discreet recommendations about what is safe and what could be amended on the menu in...
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Reviewed 4 January 2010
Thank you for the kind comments.
Perhaps the key thing that is most pleasing to read is that the effort that we put in to finding out the little things that are so important to our guests is so well received. When it comes to dietary requirements, the discreet manner in which we handle them is essential, and I am...
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We stayed at the hotel just before Christmas as we had purchased an internet voucher where we paid 50% of the full price for dinner bed and breakfast.
There was supposed to be a function on at the hotel that night which we were told had been cancelled. So the hotel was pretty quiet which we were happy about.
It's...
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It was really good to be able to read such kind and positive comments about the hotel.
We do always work hard to deliver the high levels of comfort, service and food quality which you have clearly enjoyed - and so thank you for the feedback.
With regards the negatives comments, we are in the final stages of refurbishment work...
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We stayed one night in the Turret room in the Rufflets hotel in December 2011. The room was lovely and well-equipped with WIFI, a whirlpool bath and homemade shortbread! We enjoyed a beautiful meal in the restaurant with great service, coffee in the drawing room beside a roaring fire, then a cosy night in comfortable bed (and our very own...
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It should perhaps go without saying that all the different things that we do in the hotel are aimed at providing the experience that you have clearly enjoyed - things that we look to do for all our guests.
It is so nice to read that the little touches are all appreciated (and the hottie is always warmly received).
Good...
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We stayed at the Rufflets overnight and enjoyed a fantastic meal in the Dining Room.
We enjoyed walking in the beautiful gardens. Everything was so peacefull.
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Thank you so much for giving this feedback - I am delighted to hear that you had such a good time at the hotel - albeit a short one.
The chef does work hard to produce excellent menus in the Terrace Restaurant - and the service team love to read when they have done so well.
Even in winter, the...
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As a party of 8, plus baby and dog, we stayed in the Kinness Lodge for 5 nights which incorporated a nephew's wedding held in the Garden Suite as well as staying on for New Year's Eve celebrations. The hotel itself was an excellent choice for a wedding and reception. The wedding meal was very good and the staff were...
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So pleased to read that you all had such a great time in Kinness Lodge - it is a really good option for accommodation at Rufflets - both for self-catering breaks, and we also have breakfast inclusive rates available for it as well.
We continue to look to improve the facilities in the Lodge and are glad that you found...
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This is a hotel of the highest order. The Building was beautiful inside and out and only a short trip into the town. The hotel really lived up to its reputation, the room was great, very comfortable and spacious. The staff were absolutely wonderful,pleasant,polite could thank or praise them enough made our stay memorable. The food was out of this...
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Thank you so much for the feedback - it is always really good for the team to be able to read how much their hard work has been appreciated - and I am delighted to know that you have already recommended the hotel to friends.
Have a great Christmas!
Stephen Owen
General Manager
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We stayed here for two days while visiting St Andrews University. The hotel is half a mile outside town and maybe a mile from the centre – walking distance if you're energetic – but in the countryside with peace, quiet and an attractive garden. The food was good and the staff courteous. The out-of-season rate was also pretty attractive. Could...
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I am delighted that you enjoyed the hotel so much - thank you for the feedback. We do know that whilst we are not in the centre of the town, we can offer a great base for visiting the university and town. The plus point is that we do offer some wonderful tranquility!
We do have some seasonal offers for...
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