We stopped for a few drinks on a Friday afternoon, with a view to checking out the hotel for a prospective stay and were appalled by the terrible service we received. Supposedly a 5 star hotel, the waiting bar staff were difficult to get the attention of to get a drink even though the bar was fairly empty. We asked... more

We went for a long weekend of relaxation. I've stayed in some excellent hotels in London and beyond and I'd rate the Balmoral as good as any. The room was spacious and inward facing (didn't bother us and it was quiet, possibly quiter than a street facing room?). Had a meal in Number One, the hotel restaurant, which was excellent,... more

We have just returned from a weekend stay in the Balmoral hotel and I just had to take some time to write this review by way of thanks for the incredible service we had from the moment we arrived on the pavement outside the hotel. We had requested a quiet room and were located on the top floor facing inwards.... more

We enjoyed every minute of our stay, from the moment we stepped through the door. All of the staff were attentive, especially David the Concierge who booked a meal on our behalf for Saturday night at Michael Wishart's restaurant. Nothing was too much trouble and the attention to detail was superb. We look forward to our next visit. more

I loved this hotel before we even arrived. This is because a concierge was absolutely wonderful with helping us to organize our trip - he clearly spent a lot of time collecting and providing us with information about the many places and restaurants I was interested in. Our arrival at the hotel was equally wonderful. This trip was a special... more

We chose The Balmoral as it was a 5 star luxury hotel for a weekend visit to Edinburgh. We booked a Deluxe King Room (the second most luxurious room category!) . We checked with the reservation staff by phone before booking (a month before our visit) -to check what was the difference between a Superior deluxe room and a Deluxe... more

We travelled to Edinburgh for my birthday treat and decided to splash out at the Balmoral. The Hotel: Fantastic location you can walk everywhere The Rooms: Nicely decorated, very clean and fantastic comfortable bed The Restaurant: Nice food superb service. Breakfast good The service: very professional and personal Edinburgh: really nice city, did Mary Kings close, that was good! did... more

Great location just over Waverley Station. Spacious room but ask for an outward-facing room if a view is important to you, otherwise you'll get a view of the interior (not terribly attractive but still very quiet). However, I didn't spend too much time in the room and the size made up for it. Nice bathroom, good service, although no wireless... more

We stayed at the Balmoral for the 2nd half of our honeymoon this year. The staff, especially cleaning & spa complex were very nice and friendly, and when we mentioned the reason for our stay was our honeymoon the concierge upgraded us to a bigger room. However we were extremely dissapointed with the interior of this hotel. For a 5... more