Just had a 3 night stay here and had some very positive experiences and some quite negative ones too. I'd booked a double room and had requested top floor on front of hotel after other reviewers had raved about the views. Requested top floor as my 3G internet always works better higher up in hotels. As it happens I was...
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Thank you for all your feedback, without it there's really no way we can look to improve.
I will pass your comments on to your waitress Emma as she is always satisfied when a customer leaves happy with her service. With regards to the first night you ate with us, I apologise for the service you received and will need...
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Spent two nights here on business. Thursday and Friday night. Cost was £60 for the Thursday night and £77 for the Friday night. Hotel has a good lot of free parking and is just across the road from a Sainsbury's. Foyer is well presented and lounge bar a restaurant is also very nice. Room I had was quite big....double bed,...
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Thank you for your comments, I'm glad you enjoyed your stay with us.
Hope you will return to see us in the future. If so you can get a 41 bus from the city centre that will bring you to the hotel in just 10minutes.
Kind Regards
Claire
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I've stayed at the Holiday Inn Edinburgh City West twice in th past 6 months. I travel to Edinburgh from time to tome for work. I stayed in the Jnr. suite which was spacious (I do yoga in the morning and so really appreciate extra floor space!). It had a desk area where I could do my work, which was...
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Thank you for your review of the hotel, I'm very glad to hear that you enjoyed your stay with us, I hope you will come and see us again sometime soon. Claire
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This hotel was quite a bit out of Edinburgh city, but was still easily accessible by the 41 bus for £1.30 or £6/7 in a taxi depending where in the city you're going. Sainburys and industrial park close by. Tiny lifts not ideal for big luggage. Nice room huge bathroom. Noise levels quite high through the walls. Got room service...
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Dear gmckf,
Thank you for your review, at the Holiday Inn Edinburgh City West we value any comments from our customers as these are the tools that we can use to improve our standards.
I was disheartened to read your comment about the room service you received and can assure you this is not standard. The menu limitation was temporary...
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I spent three nights at the Queensferry Road Holiday Inn in Edinburgh and loved it. First, be sure you don't confuse the different Holiday Inns, as some other Trip Advisor reviewers have done. I have stayed in two different ones (this is NOT the one near the zoo) and another which is now a Holiday Inn Express (near the royal...
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Dear Reviewer
Thank you for your informative review following your recent stay with us. I'm delighted that you enjoyed your stay and found the hotel comfortable and enjoyable. We look forward to welcoming you back soon.
Kind Regards
Chris Lynch
General Manager
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Lovely, spacious, clean rooms. Friendly, helpful staff. Fantastic buffet breakfast. Beds a little hard.
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Thank you for your review following your recent stay with us. I'm delighted that you enjoyed your stay and found the hotel comfortable and enjoyable. We look forward to welcoming you back.
Kind Regards
Chris Lynch
General Manager
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We've stayed in many hotels in Edinburgh over the years but booked much later than usual this year for 3 nights before Hogmanay which left us with limited options. Needless to say at this price its not The Caledonian or The Balmoral but it does exactly as advertised - the usual Holiday Inn deal with friendly staff and pleasant rooms....
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Dear Reviewer
Thank you for sharing your feedback following your recent stay at the Holiday Inn Edinburgh City West. I am pleased you have enjoyed our free parking, some of the best views in Edinburgh from our well appointed bedrooms and the great customer service provided by the entire hotel team.
Again thank you for taking the time to write...
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I've stayed here three times recently and found it an excellent location. Staff are friendly and efficient, food is good, it's not far to the city center which with free parking is a real bonus (even if you take a bus or cab that's a lot cheaper than paying for downtown parking). Rooms are simple but comfortable and with views...
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Dear Reviewer
Thank you for your kind comments about your recent stay at the hotel. I was thrilled to read that you are becoming a regular guest of the hotel and have found the team friendly and efficient as this is an area we pride ourselves in. I am glad you enjoyed our FREE parking and the best views of...
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I was booked to stay here on business. Have stayed before and it is a good hotel, it's what you expect from a holiday inn really, comfortable and good. What made this episode different is that I booked this through a third party website and when I arrived the hotel had no record of my booking.
Now I don't know...
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Dear Reviewer
Thank you for submitting a detailed review following your stay at the hotel. I am pleased that you chose our hotel for your business needs and Barbara managed to rectify your reservation issue on arrival in a professional and efficient manner, as we pride ourselves in customer service and problem resolution. I am also glad to hear you...
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View from room was amazing. Location was good. Parking was ample. Girl on reception was a credit to the hotel.
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Dear Reviewer
Thank you for sharing your feedback following your recent stay at the Holiday Inn Edinburgh City West. I am pleased you have enjoyed our free parking, some of the best views in Edinburgh from our well appointed bedrooms and the great customer service provided by my reception team.
Again thank you for taking the time to write a...
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