I booked two nights at the Scotsman as a 30th birthday treat for my partner. I booked a "study room" but on arrival we discovered that we had been upgraded to a "Deluxe room" with a city view. The room (603) was very nice but perhaps a little tired. The View was amazing looking over to the new town and...
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Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel; as you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more.
I always like to upgrade our guests where possible to add to their experience; I...
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We received a very warm welcome to the hotel and the room was of high quality, the bed was particularly comfortable. The service at front of house was excellent both at check in and check out and the staff were very helpful throughout our stay.
The one dissapointment was the bar, on returning to the hotel after a meal in...
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Thank you very much for your review regarding your recent stay at the Scotsman. I appreciate you taking the time to make your comments and would like to take this opportunity to respond to the points you have made.
We are very proud of the fact that each and every one of our staff knows the importance of making our...
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A spur of the moment weekend, had a Bannatyne Spa day voucher to use on Queen Street, so decided to make a weekend of it and book a hotel. This is the first time I have stayed in The Scotsman, always been put off by my presumption that as it is on the main tourist drag service would be rubbish....
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Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel
As you have kindly said, even though we sit in the wonderfully convenient position of North Bridge, between the Royal Mile and the iconic Princes Street we understand the importance of delivering a personal, professional and friendly service and I was...
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Went to see the "King and I" with my wife as part of my Xmas present to her on the Friday after New Year. Decided to stay at the Scotsman as an extra treat. People were very friendly and the room was great. However a couple of negatives. The food in the restraurant was pretty plain (perhaps because we were...
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Thank you very much for your review regarding your recent stay at the Scotsman. I appreciate you taking the time to make your comments and would like to take this opportunity to respond to the points you have made.
We like to pride ourselves on our professionalism, relaxing atmosphere and service throughout the hotel; I am pleased to see that...
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This was our first Christmas away from home so we were a bit unsure of what to expect. The hotel was almost full but despite that the service was excellent and the staff faultless - especially Angela, who seemed to be constantly working as we regularly encountered her but who was friendly and professional on every meeting. Initially we had...
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Reviewed 7 March 2010
Thank you very much for your review regarding your recent stay at the Scotsman. I appreciate you taking the time to make your comments and would like to take this opportunity to respond to the points you have made.
We like to deliver a truly 5 star “Scotsman” experience to our guests; our staff always endeavouring to be professional, friendly...
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We spent an evening at the Scotsman one Saturday in early December - found a great deal on laterooms and didn't expect a great room as it was a brilliant price.
On arrival we couldn't find our way to reception as we entered by the spa door - no problem, however, as the lovely concierge escorted us to reception and...
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Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel
As you found, the Scotsman has its main entrance on North Bridge, however our Market Street entrance is extremely convenient for guests who have traveled by plane, rail or their own transport to reach us and our Concierge are more than...
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Excellent weekend stay. Comfortable room, wonderfully friendly Staff who couldn't do enough for us. Excellent breakfast.
We usually stay ihn another of Edinburgh's 5* establishments, but due to that place being refurbished, we chose the Scotsman instead, and we are very pleased we did!
I can't find fault with anything, other than the trouser press slightly blocking access through the...
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Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel; as you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more.
We pride ourselves on the high level of professionalism, efficiency, friendliness and relaxed atmosphere we...
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Booked a suite but was told on checkin that we had been upgraded to the Penthouse! We did have to wait a while as they insist you are taken to your room, by one person running around on his own. Amazing room which was way to big for just too but everything you need.
The bar is small but good....
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Thank you for taking the time to record your comments regarding your recent visit to the Scotsman Hotel
I always like to take the opportunity to upgrade our guests to enhance your experience from arrival and I am pleased that we were able to accommodate you in our sumptuous Penthouse suite.
You have mentioned that we “insisted” on taking you...
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Our stay at The Scotsman was very pleasent in all aspects, a first class establishment! Nice rooms, very friendly, helpfull and serviceminded staff and we would certainly stay there again.
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Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel
We always endeavour to deliver a truly 5 star standard of service and quality and I was pleased to read that you enjoyed your “Scotsman Experience.”
All of our staff are proud to deliver a professional, friendly and efficient service and...
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I have stayed at The Scotsman many times in the past, both on business & pleasure and always found the hotel to be friendly, efficient and a very enjoyable place to stay. Therefore when I was choosing a hotel to stay in Edinburgh for a weekend (2nd & 3rd December) for myself and my wife plus a client and his...
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Thank you very much for your review regarding your recent stay at the Scotsman. I appreciate you taking the time to make your comments and would like to take this opportunity to respond to the points you have made.
I was sorry to hear that you return experience to the Scotsman did not meet your expectations from previous visits; we...
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