My partner and I have just returned from here for a weekend away, and found it to be fantastic. Yes, there are construction works going on (due to finish in March) but they didn't interfere with our stay at all. We had a castle view club room, which was clean,spacious and on the top floor so quiet and uk disturbed....
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Dear Guest
Thank you for taking the time to post your comments regarding your recent stay with us in one of our Club rooms with a view of Edinburgh Castle, I am delghted that you enjoyed your stay and all the benefits that the Club package has to offer. I am sorry that you felt our signage was inadequate, I...
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Stayed at the hotel for a little Valentine treat. The modern decor of the room was lovely and very comfortable. Room was peaceful despite hotel being in the city centre and undergoing renovations. Hotel is big and signage not very good. Made use of the pool and thermal suite which was rather good although very busy on a Saturday. Also...
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Dear Guest
Thank you for your comments. I am delighted that overall you enjoyed your stay with us, including Escape at One and your special dinner in Santini. I am sorry that you were not made aware prior to your arrival that our Concierge team would have taken care of your parking for you, I have passed your comments to...
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My husband and I stayed here for New Years 2012 and we really liked it. I'll be brief about the construction issue since it should be over soon but it does put a damper on the high end experience. The lobby "trailer" was fine in my opinion, the real down side was the two elevators to get to our floor...
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Dear Guest
Many thanks for posting your review of your recent stay with us. I am delighted that overall you enjoyed your stay with us and enjoyed our castle view Club Rooms and all they had to offer. I am only sorry that you did not find the time in your busy schedule to relax at One Spa, so you...
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I just had 3 fabulous nights at the Sheraton Grand Edinburgh and loved every day - especially the one spent on the rooftop spa.....what an experience. Will I be back? You bet I will!
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Dear Guest
Thank you so much for taking the time to post your review and share your memories with us. I am truly delighted that you enjoyed your stay with us, especially your time at One Spa. I agree that our outdoor hydropool is rather special, and glad you found time to Escape at One.
We very much look forward...
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I stayed in this hotel for the England - v - Scotland Rugby match over a very cold weekend. The hotel was nearing a major refurb. The rooms and main areas were all done to a very contemporary italian style. The bedrooms have the bathroom with glass walls and 4 doors work as 2. So although very well thought out...
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Dear Guest
Many thanks for taking the time to share your review with us all, I am delighted that you enjoyed your stay with us and enjoyed our recently refurbished bedrooms with the Sheraton Sweet Sleeper beds, I agree that they are extremely comfortable. I am also glad that you made time to use the facilities at One Spa, a...
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Stayed for 1 night on the back of a great price deal for what was a very expensive weekend given the International Rugby game taking place. In short, we cannot find any fault. I've stayed at SPG properties before and the standards of service I'd experienced previously were certainly maintained here. The staff were all courteous and professional but what...
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Dear Guest
Thank you for your review which I have already shared with my colleagues. I am delighted to read that you enjoyed your stay with us last weekend and hope that it's not long before we can welcome you back when next in Edinburgh.
Warm regards.
JP Kavanagh
General Manager
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The hotel is a short walk from Princess Street so ideal for sightseeing or business in the centre of town. It is close to Haymarket and Waverley train stations as well. Driving in this part of Edinburgh is a complete nightmare because of all the major roadworks for the tram system. My room was large, modern, clean, comfortable, well equipped...
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Dear Guest
Many thanks for sharing your review from your stay with us here recently. I am glad that you enjoyed our recently refurbished Castle view bedrooms. Regarding the refurbishment of our public areas, I can confirm that we are near to completion of this project and hope we can welcome you back when you are next in Edinburgh.
Many...
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I have been in this hotel with my family, my parents my husband and I during Christmas 2010. It's Starwood excellence!! Feeling the tradition in a confortable, clean and polite hotel. Wanderfull SPA and very nice staff. Give a try to the afternoon breakfast
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Dear Guest
Thank you for sharing your comments regarding your stay with us last year. I am pleased that you enjoyed your time here in Edinburgh and your stay with us. It is great to hear that you also made time to use One Spa to relax and unwind. I am also delighted that you commented on the service and...
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Went here on a Business trip, Staff were really helpful, Breakfast was wonderful. The Television in my bedroom had broken, but this was fixed quickly. Would reccomend this to anyone on a business trip.
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Dear Guest
I was delighted to read your comments regarding your recent stay with us and really pleased that overall you enjoyed your stay. I am sorry that you initially had an issue with your TV, but glad that this was rectified immediately. I do hope that it won't be too long before we can welcome you back to stay...
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The best hotel I've stayed in for quite a while. Service excellent, room excellent and clean, club lounge very civilised. The gym in the Spa building is very well equipped. My only gripe is that while working in my room in the morning, I was distracted by the noise of the refurbishments outside (pneumatic drill). My room was at the...
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Dear Guest
Thank you for taking the time to review your stay with us. I am delighted that you had an enjoyable stay, and made use of our Club Lounge. I can only apologise for the noise that you experienced. Our renovations are near to completion, therefore look forward to welcoming you back very soon.
Kind regards.
JP Kavanagh
General...
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767 Reviews
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553 Reviews
