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Smiths at Gretna Green Hotel

4.0 of 5
Gretna Green Dumfries, Gretna Green DG16 5EA, Scotland
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Smiths at Gretna Green Hotel
Ranked #1 of 4 hotels in Gretna Green
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403 reviews from our community

Traveller rating
    236
    81
    52
    22
    12
See reviews for
Families
98
 
Couples
192
 
Solo
5
 
Business
37
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

When you've driven 300+ miles in pouring rain, then the thing you need most is a welcoming smile when you arrive. You're guaranteed that here, as well as a spacious room with a large, comfortable bed and a sizeable bathroom with a bath and shower that work. The Sunday roast was OK - filled a hole, but the restaurant is... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
22 May 2013

Thanks Mewsdweller, what a very pleasant review. You are absolutely correct in that the welcoming smile and continued warm hospitality of the staff is one of the most important aspects of a hotel stay. So often hotels cram the properties with all sorts of fangled new products, tech, fancy dance design and false marketed promises , but simply dont have... More

Caerphilly, United Kingdom
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

Just back from my wedding weekend in Gretna green. The hotel was even better than expected with the room clean and nice décor. The food in the bar was top class and we dined there Thursday and Friday. Special mention to Kenny whose service at the bar was top class and he was particularly friendly and helpful. Only negative was... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
21 May 2013

Cheers Gavin, great review, sorry about the cocktail, bet it was worth the wait though hey!. Best regards Darren More

Cambridgeshire
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Having never heard of the hotel before, we were unsure what to find so close to the motorway. It was a very pleasant surprise when we arrived. The hotel was modern, clean and welcoming. There is a large car park. The rooms were of good size, clean and comfortable. An extra bonus for travellers is that food is served until... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
21 May 2013

Nice one Bugling , to have you here twice in quick succession is fantastic. Now you know where we are , do come back again, stay as long as you like. Regards Darren More

nottingham
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

Had a wonderful stay at the smiths this week room fab location lovely breakfast to die for would def stay again went on to a wedding in ayr had a very good time Bathroom very clean with toiletries air con very spacious room

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
21 May 2013

Good short direct post Jilly, thanks very much. look forward to your return. Regards Darren More

Bury St Edmunds, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 13 May 2013

You have to know what you are getting into when you go to Gretna Green - brides, weddings, and passers through. The Smiths is a very contemporary hotel designed to cater for this market. It is clean, with good size rooms and well decorated and furnished to my taste. There is even a fireplace in your room! The food was... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
21 May 2013

Many thanks for your post Stephen, much appreciated and certainly balanced in its content. Sometimes we do get the odd occasion when particular guests may have had one too many and disrupt others with a bit of noise, to be honest i dont know of many hotels that dont suffer this, but it is annoying all the same. thanks again,... More

1 review
5 of 5 stars Reviewed 10 May 2013 via mobile

We have just returned from our wedding on 8th and cannot contain our excitement. We decided to host our guests at the Smiths@gretna as well as recieve them at our reception in one of the large function suites. We all ate from the a la carte menu and despite our large numbers all of the food was served together and... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
21 May 2013

Sarah, amazing feedback, thank you so much. There was an an air iof excitement in relation to seeing your dessert and petit fours set up the whole day with the team here , so i am glad chef came up to standard. Thanks also for the pesonal mention for Lyn, she'll be thrilled with that. All the best for noew.... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 10 May 2013 via mobile

We got married here march 2011 it was the best day of our lives we have come back for our anniversaries the hotel is amazing & the staff lovely food friendly people also at the blacksmith shop frank made our day extra special such a nice guy.

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
21 May 2013

Great feedback WillGina, Frank will be delighted with the personal mention. All the very best to you both. Regards Darren More

Leigh
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 10 May 2013 via mobile

Spent two nights at the fantastic Smiths for my son's wedding weekend! We were upgraded to a balcony room at no extra cost - very spacious and lovely views! The staff were all very obliging and acted promptly to any requests. Only downside was for 2 couples in our party who weren't able to have early access to their rooms... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
21 May 2013

Thanks for the review Ann, good to hear that you enjoyed the 2 days with us and with a comp upgrade, bonus!. Do come back and visit us again soon, regards Darren More

Henley-on-Thames, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013 via mobile

Stayed in a local B&B but ate at Smiths. An OK meal, but we avoided the more extravagant menu items. e.g. Salmon sandwich which turned out to be, salmon between white bread and deep fried! One of number of puzzling options. The serving staff were welcoming and efficient, and the environment comfortable. I suggest the chef tones it down and... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

David, many thanks for your post. Of course the Mackerel Sandwich dish (not Salmon) is not to everyones taste, but we like to try these things and as we change this menu frequently, if the feedback is mixed then it is simply taken off and replaced. We like to offer variety, experimentation and with the majority of choices, simply well... More

Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 8 May 2013

Was looking forward to a nice meal in the restaurant. Fist impressions were good, the bar is nice and the waiters were quick. We were escorted to the restaurant by a lovely waiter who I could not fault the whole evening. It is the chef that lets this place down. The starters were poor but the mains worse, both me... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

Thanks for the review Sharon, albeit you didnt enjoy the meal. Clearly this is dissapointing. We dont tend to have many issues at all with food quality, so wheras i am sorry that you didnt enjoy your meal it is extremely hard for me to except such a sweeping generalisation that the chef lets the hotel down, this simply isnt... More

 
 
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Additional Information about Smiths at Gretna Green Hotel

Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland
Address: Gretna Green Dumfries, Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Business Centre Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Gretna Green
Price range (per night): ₹ 5,076 - 12,525
Hotel Class:4 star (4*)
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Smiths at Gretna Green Hotel
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