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All 7 Dumfries hotels »

Hetland Hall Hotel

Carrutherstown, Dumfries DG1 4JX, Scotland
Hotel amenities
Hetland Hall Hotel
Ranked #4 of 7 hotels in Dumfries
3.5 of 5 stars 113 Reviews
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113 reviews from our community

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Traveller rating
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Date Rating
Edinburgh, United Kingdom
Senior Contributor
45 reviews 45 reviews
Reviews in 24 cities Reviews in 24 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 16 May 2012

I visited (and stayed) here in May 2012 for a friends wedding. The location was a great choice. Nice rooms, lovely scenery, all but one member of staff very helpful (the wee curly haired dumpy one not so) But, only to willing to assist in booking taxis, ajustments to bookings etc. Worth a visit if your in this rather remote... More

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uk
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

Stayed for 3 nights for a friends wedding in gretna green. Hotel was clean. Staff were very helpful. Only moan would be that its miles from anywhere. Nice pub just down the road. Well worth a visit. More

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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 10 May 2012

we stayed at this hotel the night before a nearby wedding and saw some of the reviews which made us a little apprehensive, however we had a very pleasant surprise, We booked a family room and it was huge with plenty of room for us all to get changed in the following morning with unlimited hot water from a very... More

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Jan Anderson, Owner at Hetland Hall Hotel, responded to this review
23 May 2012

Thank you for your review and your comments about the staff; the review has been passed on and is very much appreciated. Should you stay with us again, we actually do have family rooms on the second floor well away from the bar. And your comments about our organisation as opposed to that of the hotel were you attended the... More

South Wales
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

Reading other reviews I wonder if we stayed at the same place. I'm not afraid to give negative reviews (see my other postings) but I'm happy to give an excellent rating to this review. From the moment of our arrival, after a long trip from south Wales we were made to feel very welcome. Nothing seemed to be too much... More

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Jan Anderson, Owner at Hetland Hall Hotel, responded to this review
23 May 2012

Thank you for your lovely review and your kind words about our location our food and our staff, it really is very much appreciated, and we hope you will be able to pay us a return visit. PS Scotsmen in kilts feeling the cold…..never! More

Folkestone, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 May 2012
2
people found this review helpful

Were shall I start, I booked the venue 12 months ago and from the start we had numerous problems, living well away from the Hotel we were unable to view it before paying deposits etc. On our first visit our first impressions were that the main public rooms were reasonably well maintained and nicely decorated. Once you open a bedroom... More

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Jan Anderson, Owner at Hetland Hall Hotel, responded to this review
23 May 2012

Can I firstly say that I am glad you managed to have a good wedding, but also that I am very sorry that in this instance we did not meet up to your expectations. I also thank you for your positive comments. You are correct in stating that the manager has changed; the company that you booked your wedding at... More

1 review
2 of 5 stars Reviewed 28 April 2012

I stayed there for my wedding for 2 nights stayed in the bridal suite Jacuzzi had no switches to it electric fire sparked when you turned it on or off towel rail was hanging off gym was not open been closed for years pool was now filled in see. Web site lol other rooms very much the same Food was... More

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Jan Anderson, Owner at Hetland Hall Hotel, responded to this review
23 May 2012

Apologies but the old ‘Chalet’ style pool and gym complex has been closed for a number of years and is certainly not advertised as being open on the hotels own web-site. More

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3 of 5 stars Reviewed 26 April 2012

I recently stayed here for a family wedding and saw amny highs and lows. On arrival the house and grounds are kept well. The Reception, Bar Area, Lounge and Restuarant are all maintained to a good standard with good looking fire places and spiral stair cases. Then you hit the bedrooms and corridors. The corridor floors always looked dirty and... More

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Jan Anderson, Owner at Hetland Hall Hotel, responded to this review
23 May 2012

Firstly, thank you for your thoughtful review and positive comments as well as your constructive criticisms. We, the original owners, have recently re-taken control of Hetland Hall, and like you believe that ‘This house could be amazing’. We firmly believe we are on the way to making it so, and reviews such as yours do actually help us in this... More

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 April 2012
1
person found this review helpful

Stayed here for three nights for daughter's wedding. Staff made us feel truly welcome. The Hotel is in a wonderful setting. The public areas, especially the hall with it's gorgeous staircase is beautiful. Executive bedroom we stayed in was comfortable. Breakfast plentiful and cooked well. Must commend the staff on the food for the wedding - the beef was to... More

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Portsmouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 April 2012
2
people found this review helpful

Me and my new husband have just returned from an amazing stay at Hetland Hall Hotel. We had our wedding at Comlongon Castle and our reception at the hotel! Could not fault this place at all! From the moment we arrived till the moment we left the staff were truly fantastic! From the reception staff right to the house keeping... More

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Musselburgh, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 April 2012

My wife and I booked a late deal just 3 days prior to going - Monday - Thursday D.B.B. and it was most enjoyable. The waether was V.G. the last week in March - BONUS for us The Staff we met were all very helpful, happy and easy to approach. The room we had was to the front, just above... More

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Additional Information about Hetland Hall Hotel

  • Best Western Dumfries
  • Dumfries Best Western
Address: Carrutherstown, Dumfries DG1 4JX, Scotland
Price range (per night):* INR5,350 - 8,805

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Hetland Hall Hotel
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