Stayed in the Banff Springs on Sat 23rd January, friendly staff, good food, good service not the normal " we can't be bothered attitude " that my wife and I have come across in so many other hotels. All in all, an enjoyable night, with stunning views out across the Moray Firth Will stay here again. Mr / Mrs M... more

The online booking system failed to work and we had no follow up to say our reservation was wrong. My daughter and wife were harrased and accused staff, and the staff attitude was quite inappropriate to sort out the hotel bookings system problems. Mckever Hotels Customer services promised to investigate and resond but no response. more

We have visited this part of Scotland many times to enjoy the beautiful scenary and small fishing towns / villages. This is the first time we have managed to book a room at the Banff Springs Hotel (always fully booked!) and i can honestly say it is a real gem. We stayed 2 weeks before Christmas so you can imagine... more

I have been to the Banff Springs Hotel three times and it has always been amazing!! The location has the most beautiful scenery. It is truly awe inspiring. The hotel is a beautiful stone "castle". There is so much history and beauty in this hotel from the "Spanish Walk", the "Rundle Room", marble staircase and more. This hotel has so... more

Fantastic setting but what a let down once your booked 'in'. We arrived after a 500mile car journey at 9.30pm. We asked for a snack soup or sandwiches none available and the recepionist not people friendly at all. Our room was a disabled one and left a lot to be desired. No remote control available and despite numerous request none... more

Stayed 3 nights and very impressed with the hotel. Staff excellent and food better than average. View from the hotel window excellent. Only slight criticism would be the smokers were directly under our room. Noise and smell not nice. more

i stayed a the banff springs for 2 nights with my partner and it was great. Dan the barman was so helpfull and really friendly. the waiting staff really looked after us rhonda made sure we got what we needed and nothing was to much trouble for her. the breakfasts was lovely and fiona made a good job of them.... more

We stayed in the Banff Springs for five nights last week and I can honestly say this was the best holiday I have ever had!. The weather was fantastic. The staff were soooo friendly and nothing was too much bother for them, even though they were clearly very busy and the food was fantastic!. The view from our room over... more

I stayed in the banff springs hotel with my disabled partner i wasn’t offered any help what so ever with my bags to my room and the disability parking bay is as far away from the front door as you could get so this wasn’t a good start, but the room was nice with a fantastic view so i was... more