The lack of customer service at this hotel was amazing. Some of the staff were very nice, however the man that works at reception could do with some people skills! we were not told until day 2 of our stay that breakfast was included in the price, although we had asked on check in where would be good to go... More

We had a University Ball at the Copthorne and I was very impressed by the standard of the hotel. The hotel manager - Jennifer Mann - was very patience and friendly. At the Ball itself, the food was delicious. I had two e-mails from members praising the food that they had. I had the vegetarian option which was also very... More

Our double room is set up for single occupancy; one bedside light, one chair,one packet of biscuits The room was so dark when we arrived that we asked for an additional bedside light. I have now asked twice and am going to ask again but I will be gone in the morning so then the staff will be happy. Outrageous... More

I'd like to commend Olga for her first-class service delivery at the Copthorne Hotel Aberdeen. She was attentive, friendly yet entirely professional in her work. Aberdeenshire Fashion Week went so much more smoothly thanks to her attention to detail.

Stayed here one night on business. Second stay at this hotel and I went for a deluxe room this time-the standard room I stayed in before was a bit grim. This time the room was very dated but fine-room had a lot more space than many more modern hotels. The public areas are pretty tired. Location of the hotel is... More

I've been staying in Aberdeen for the last 17years on a fortnightly basis. I've stayed in all of the 4/5 star hotels. I'm really impressed by the recent changes to this hotel. Great location, very pleasant staff, warm welcome. The breakfast menu is vast and all cooked to order. The new menu in the evening has great choice and the... More

How this hotel is a four star I will never know! It is dated and extremely over priced for what's on offer. The service was poor and the rooms were dirty, hence why we decided not to eat there. Advice, go to a travel lodge or even a park bench. It would be cheaper, healthier and more comfortable!

The staff here were very friendly and accommodating and the hotel itself was very clean. However the decor was very dated. This hotel badly needs a face lift as it is beginning to show its age. The price does not reflect this (even by Aberdeen standards). If I'd looked a little harder I could have got a newer hotel with... More

Sad that one relies mostly on stars given to a property. My partner and i found this hotel after some research and based on a 4 Star qualification we went ahead and took it! The Tv was from the previous century, the room looked old and the internet went as fast as good old dial up in 1999. Breakfast was... More