We were going to the Van Morrison concert in Belfast and decided to make a weekend of it by staying at The Ramada Encore city centre. It was an overall good experience the rooms were very clean and had all that we needed for our stay, The food was delicious both at breakfast and our evening meal. The only down...
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Dear Kar60,
Thank you for your kind review of your stay in the Encore. I'm delighted you enjoyed your stay with us and experienced the great food in SQ Bar & Grill. I hope you will be returning to Belfast soon and I can welcome you back to the Encore soon.
Kind regards,
Jonathan Topping
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I stayed in the Ramada Encore Inverness directly before staying in the Belfast one. Service, cleanliness and the general sense that the place was well-run were all lacking in the Belfast one whereas we really enjoyed the Inverness branch.
We asked on arrival how much it would be to add breakfast on, as the breakfast had been great at Inverness....
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Dear Kernowkerensa,
Thank you for taking the time to review your stay in Ramada Encore Belfast City Centre. I was disappointed to read of the issues you experienced during your stay as this in no way reflects the normal warmth of welcome, attention to service and genuine hospitality which we offer our guests.
I have spoken with my colleague, the...
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Really enjoyed our stay in Belfast. The staff at reception were great, very friendly and helpful. We had a large double room, very clean and modern. One evening we had a couple of drinks in the bar. Drinks prices were reasonable and there were two musicians playing.
The location was great, really close to bars and restaurants. Also within walking...
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Dear glasgow1Glasgow,
Thank you for your kind comments and review of your stay in the Encore. I'm glad you enjoyed the music of our resident band - check out Wes Grierson on Youtube!
Thanks again for your comments and I look forward to welcoming you back to Belfast and the Encore soon.
Kind regards,
Jonathan Topping
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We spent Saturday 28th January, 2012 in Ramada Encore and I have to say the hotel was spotlessly clean, the staff were, pleasant, well mannered , helpful and this included reception staff (Michelle) bar staff, dinning room staff Barry and his colleagues also staff on duty for breakfast (it is very difficult to remember all the names). Nothing was a...
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Dear SPKCookstown,
Thank you for your kind review of your stay in Ramada Encore Belfast City Centre. I'm delighted you enjoyed your stay and I have passed your comments to the staff you mentioned. It's always nice to be recognised for the exceptional service they provide and I will share your comments with the rest of the team.
Thanks again...
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The room was spacious, clean and decorated in a modern style. The room looked onto quite a busy road in the city but this did not cause any problems.
We asked staff in the hotel in the evening about where we could get take away food at around 10pm. The girl at the bar was unhelpful and gave vague directions...
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Dear Emily_Anchor,
Thank you for your review of your recent stay in the Encore and your feedback regarding your interaction with my bar staff. I have spoken with my Bar Manager regarding your comments and we will be continuing to roll our World Class Customer Service program across all our staff.
Thank you again for your feedback.
Kind regards,
Jonathan...
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stayed here on sat 28th jan for 1 night, had got a deal with evening meal. room was modern,clean and spacious.bathroom quite big too. the food was lovely and staff very helpful, and there was music during meal which was really good.
We arrived for breakfast at 10.15 next morning, it stops at 10.30, it was packed and only few...
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Dear N_IrelandDebz,
Thank you for your comments regarding your recent stay in the Encore. I'm delighted you enjoyed your stay and I have passed your comments regarding your breakfast experience to my Restaurant Manager. As with most hotels at the weekend, breakfast is particularly busy prior to the end of service - we do recommed for guests to try and...
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Arrived early at the hotel as we wanted to make the most of the day in Belfast, staff had no problem taking our suitcase and asking if we had plans, they gave us a few suggestions and directions. The hotel was in a good location for nice bars which we visited and then had a few drinks in the hotel...
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Dear Glyn63,
Thank you for your review regarding your recent stay in the Encore. I'm really pleased you enjoyed your stay and that you found my team to be helpful and welcoming.
Thank you again for your review. I look forward to welcoming you back!
Kind regards,
Jonathan Topping
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Stayed in this hotel for a two night break last week. Fantastic location, 2min walk to city centre. Arrived at the hotel around 10:15am on the day of check-in to ask if we could possibly store our bags until check-in time, unbelievably we were checked into our room straight away, the reception staff said they'd check to see if a...
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Dear Bingy1,
Thank you for taking the time to review your stay in the Encore. I'm delighted you enjoyed your stay and that my team's fantastic service was recognised. As a small aside, beans are actually available on request from our Breakfast Chef who is available to cook items to order, including omelettes, differing egg dishes and pancakes!
Thank you...
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This was my first experience of a Groupon Voucher. Bought two, one for ourselves and another for two friends as a gift and just hoped that we would enjoy the experience. Then I heard some bad reports of folks using Groupon vouchers and being made to feel like second-class citizens.
This couldn't be further from the truth with Ramada Encore....
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Dear Samsyn747,
Thank you for your kind comments regarding your recent stay in Ramada Encore Belfast City Centre. It is always enjoyable to read positive feedback and to see the warmth and friendliness of our staff recognised. I have passed your comment about Michelle to both her and her line manager and will share this with other members of the...
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I have stayed in most of the hotels in Belfast City Centre due to socialising in the city. I must say this is one of the most uninviting I have stayed in. It is very compact, the rooms have the bare minimum you may need and not much else. No extra blankets and only one pillow each. No iron or...
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Dear Brads1972,
Thank you for your comments regarding your stay in Ramada Encore Belfast City Centre. You are quite correct in stating that our rooms are minimilist in style, with solid wood floor and open plan layout. Our bathrooms are indeed a wetroom style and while this modern design is not to everyone's taste, the vast majority of our guests...
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