Our group arrived on Friday 27th January 2012 and were greeted by excellent and friendly staff. We were effeiciently dealt with and all given clean, spacious rooms with spotlessly clean en suites. Our breaksfast was fantastic on both mornings and Saturday afternoon the bar/restuarant was very busy! I would highly recommend this hotel!! 5 mins walk to main street and... More

The room we were first given smelled like smoke (despite a big "No Smoking" sign on the back of the door) so we requested another room immediately. The second room smelled like mold/mildew. More

Our Group of 25 + Driver arrived on Sat 10th December en route to Munster Rugby Game - We were greeted with top class services from all staff and management at the Grand Hotel Swansea. The Accommodation was of a very high standard and the food was exceptionnal. Thanks to everyone in Grand Hotel Swansea for making our trip such... More

by total accident after trying to book a B&B we found this hotel and were so impressed with the value for money a mid week low season room rate offers we booked without hesitation, we were not disappointed, great staff, amazing room, remarkably reasonable food prices and had a great sleep in a very comfortable bed with little or no... More

We book this hotel as it was close to the railway station and paid £100 for an Executive Room. The room was clean, a bit of black mould in the shower and shower door was coming of its runner. We arrive late to find no hot water which was no better in the morning. Staff were friendly, breakfast ok. Reported... More

There are good and bad points to the hotel but the staff were outstanding! Hayley in the pub was excellent and a gracious hostess. Joanne the waitress/housekeeper was very personable and made us feel very welcome. Laura (manager) and other desk staff were gracious and accomodating. The Good: As previously stated, the staff. The location is good as it is... More

I really do not know how anyone has given a decent review to this hotel. We booked an exec room for £100, which I eventually paid £75 for once the night mgr persuaded us not to leave. The rooms are pokey (I moved to a better one too!!!!) and in poor repair. The bed was lumpy, the room hot and... More

Stayed in the standard double room. The staff were all very friendly and helpful. The room itself was small, but the bed was comfortable and the room was very clean. The daily cleaning of the room was excellent. A kettle and biscuits were available, and the biscuits were replaced daily. There were separate reading lights and a large mirror and... More

We booked two rooms in this hotel for my husband and I (double) and our teenage son ( twin). We stay for two nights and we were informed that the hotel was full. We stayed in room 310 and my son was allocated room 302. Room 310 was very cold and damp - and it's clear to see why, it's... More