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All 34 Swansea hotels »

Mercure Swansea

3.0 of 5
Phoenix Way, Swansea SA7 9EG, Wales
Hotel amenities
Ranked #21 of 34 hotels in Swansea
4.0 of 5 stars 21 Reviews
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21 reviews from our community

What travellers say about this hotel
  • Very good(6)
  • Evening meals(4)
  • Friendly and helpful(4)
  • First nights(3)
Traveller rating
    7
    8
    4
    2
    0
Only show reviews for Family (4) | Couples (6) | Business (2)
Date Rating
beth p
Swansea, United Kingdom
Contributor
11 reviews
4 helpful votes
4 of 5 stars Reviewed 10 February 2012 NEW

attended a course here, all very well laid out, had headed paper and pens provided plus water jugs, there was coffee upon arrival which was fine, was clean but meeting room looking a little tired, could do with a tidy-up also did have fairy lights still across the front wall which did keep catching my eye! would recommend for future... More

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Richard H
London, United Kingdom
1 review
5 of 5 stars Reviewed 4 February 2012

Stayed here for Chelsea's visit to Swansea. Well located for the stadium which is a 20 minute walk away up the river. Also great if your a runner as there are miles of woodland trails straight out of the door and a big lake to the rear. The hotel itself is typical 80's build courtyard type thing, the public areas... More

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Amy A
Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed 2 February 2012

Had a very enjoyable stay at this hotel. Checked in late but the dark haired girl on the reception desk still greeted me with a smile and was able to explain the local bus routes into town. Room was comfortable, clean and spacious. Gym was compact but had everything needed - again the attendant was very helpful and cheery. Breakfast... More

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Val E
Aberdare, United Kingdom
1 review
5 of 5 stars Reviewed 30 January 2012

We stayed at The Mercure Swansea on Saturday 28th January and had a very enjoyable stay. Our room was spacious and comfortable with everything one would want. From the moment we arrived the staff were more than helpful and made us feel really welcome. Even though they were very busy they took time to make sure everything was to our... More

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HannahSLondon
London
Senior Reviewer
7 reviews
5 helpful votes
4 of 5 stars Reviewed 29 January 2012

Hotel is as you would expect for a average hotel and we got a cheap rate - £89 for a family room. Pool nice but small, however the staff really make this place across the board from reception to the pool and they can't do enough to make your stay comfortable and easy. We wanted more towels and duvets and... More

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katewhite91
Bristol, United Kingdom
Contributor
17 reviews
3 helpful votes
4 of 5 stars Reviewed 26 January 2012

We came here on an offer and were really pleased with what we found. The room was large and comfy and had comfy pull out bed for the two children to share. There is a swimming pool which we made use of and there were family games to borrow on reception which the kids loved. The hotel itself is well... More

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Retiered
1 review
1 helpful vote
2 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Booked a party of 8 for New Years eve, had to pay full amount prior to date, one couple could not attend due to sickness telephoned 4 days in advance and were told could have the night again when condition improved, this was confirmed by hotel staff when I booked out on NYD. Now informed that they have no record... More

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HotelManagerSwansea, General Manager at Mercure Swansea, responded to this review
25 January 2012

I am sorry that you are not happy with our refund situation, but pleased to note that like most guests you enjoyed the evening. New Years Eve is a fully pre paid non refundable event. This is made clear in our terms and conditions, as we always fill for NYE, and turn away a lot of potential bookings once full.... More

TJenkins186460
Cardiff, United Kingdom
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

The Mercure Swansea is one of the cleanest and friendliest hotels in the area. Although it is situated in the middle of an industrial estate, a taxi is 5 minutes away from the city centre, and it also has a nice lake behind it; lovely to go for an early morning jog. The staff were very helpful and friendly. I... More

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HotelManagerSwansea, General Manager at Mercure Swansea, responded to this review
25 January 2012

Thank you for your kind comments. I am lucky in that Swansea people tend to be a very freindly bunch, and most of my staff come fresh out of the box with a happy smiley disposition. We look forward to0 seeing you again on your next visit tro Swansea More

Rhondda_Lad
Barry, United Kingdom
Contributor
12 reviews
8 helpful votes
2 of 5 stars Reviewed 8 January 2012

Stayed here for a work function. Room was large but minimal. Staff were very friendly. Hotel signage to rooms etc was not good. Once found hotel had a largish car park but is in the middle of a trading estate! During the evening the bar ran out of Gin & Vodka by 11:00pm as well as toilet paper in both... More

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Herefordshire_MrsP
Herefordshire.
1 review
1 helpful vote
3 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

14 of us stayed in this hotel for 2 days arriving on Fri 30th Dec leaving New years day. On the whole the hotel met with all of our needs. Our room (family, no children) was comfortable, clean and met our expectations. I did however have to ask for some clean pillowcases for the spare pillows as they smelt fousty.... More

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Mercure Swansea Also Known As

  • Ramada Swansea
  • Swansea Ramada
Address: Phoenix Way, Swansea SA7 9EG, Wales

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