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All 19 Newport hotels »

Hilton Newport

4.0 of 5
Chepstow Road, NP18 2LX, Wales
Hotel amenities
Special offer
The Hilton Newport Spa
Ranked #10 of 19 hotels in Newport
3.5 of 5 stars 205 Reviews
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205 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Double beds(4)
  • Deluxe room(3)
  • Car park(3)
  • Health club(3)
  • Nice size(3)
Traveller rating
    25
    49
    47
    49
    35
Only show reviews for Family (36) | Couples (64) | Business (52)
Date Rating
hissboo
UK
Contributor
18 reviews
8 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

Faced with an unexpected visit to Newport just after Christmas we were able (thanks to Trip Advisor) to get a terrific late booking deal at the Hilton Newport. £40 for the room (inc Vat) for the night. Bearing in mind that we would have had to pay at least £20 more than that for a Premier or Travelodge we gave... More

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Kerrytravelagent
Cardiff, United Kingdom
Contributor
11 reviews
5 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW

I booked the spa day through a groupon deal for my mum as a birthday present, I have been to lots of hotel before doing this and as i have worked in hotels and sell hotels on a day to day basis so i am probably the worlds fussiest customer when it comes to spas. The car parking was free... More

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Sackthechef
Senior Reviewer
6 reviews
2 of 5 stars Reviewed 8 February 2012 NEW

Had to work away in Wales in and around Cardiff - first night Hilton - went to room door open - ground floor overlooking gym so could not open curtains - main bulb flickering on & off & needed changing- ordered ham & mustard sandwich - took 50 mins to arrive - cost £11 inc £4 tray charge - glass... More

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W-Mark**
London
Contributor
15 reviews
4 helpful votes
2 of 5 stars Reviewed 30 January 2012

The rooms are big but freezing. We had the heating on all night and it was never warm enough. The hotel itself is far from modern but is clean and the staff are way above average. Breakfast average. If you have to stay here ring ahead and ask them to put another extra heater in your room and crank them... More

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HM_HiltonNewport, Manager at Hilton Newport, responded to this review
3 February 2012

Thank you for taking the time to write a review. I was so pleased to read that you found the staff to be good as I truly believe that this is essential to a successful hotel. I am really sorry to hear that you found your bedroom cold, since we have had the recent cold spell, we leave all the... More

YellowMeteor
Somerset, England
Reviewer
4 reviews
4 of 5 stars Reviewed 30 January 2012

We had a very pleasant weekend break here. The staff were very pleasant and helpful. The food was very nice (best Hilton breakfast I've had) - well cooked and flavourfull. Room was OK, although a little tired (probably due for a re-decoration). We will visit again........ More

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HM_HiltonNewport, Manager at Hilton Newport, responded to this review
3 February 2012

Thank you for taking the time to post a review on TripAdvisor following your recent stay with us. I am so pleased to read that you found the staff to be pleasant and helpful and the food good - I will pass your comment about 'Best Hilton Breakfast' onto Martin our executive chef. With regard to bedrooms we are currently... More

c_g_dawson
Chepstow, United Kingdom
Senior Reviewer
7 reviews
5 helpful votes
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Newport is not immeadiatly associated with a holiday destination but the Hilton is idealy situated for touring this area. The Hotel was clean comfortable with very good Gym pool and spa area. Sunday lunch was excellent as was the breakfasts. A nice touch was the bottled water in the room and the shortbread biscuits. In all a very nice and... More

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Seemonkey
London, United Kingdom
Senior Contributor
33 reviews
93 helpful votes
4 of 5 stars Reviewed 15 January 2012

Located just off the the M4, you would expect a lot of noise, but hardly any. Perfect location for the Celtic Manor. As you enter the main entrance folloew the signs for the health club (left), thats where the car park is.. not right! Check in was painless, and the Hilton Honors desk was fat and efficient. Rooms were typical... More

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HM_HiltonNewport, Manager at Hilton Newport, responded to this review
23 January 2012

Thank you for taking the time to write a review. I am so pleased to hear that you enjoyed your recent visit to Hilton Newport and that you found the location convenient. I do hope we can welcome you back to the hotel very soon. Best wishes Nadine Rees Deputy Hotel Manager More

weekender066
Stratford-upon-Avon, United Kingdom
Contributor
12 reviews
2 helpful votes
4 of 5 stars Reviewed 8 January 2012

We have been to this hotel a few times, so when I found a very good offer through lastminute .com, I was really looking forward to a bit of luxury! We had a lovely girl check us in, very friendly. But after excitingly going off to the room, I was knocked back down to earth to discover a lot of... More

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HM_HiltonNewport, Manager at Hilton Newport, responded to this review
13 January 2012

Thank you for your review following your recent stay with us at Hilton Newport. I was very pleased to hear that you found our Front desk team to be friendly and welcoming and that you enjoyed our LivingWell health club, it is very popular with our guests. My apologies that the room was not up to standard and it took... More

DoctorAndy
Denver, Colorado
Senior Contributor
49 reviews
14 helpful votes
3 of 5 stars Reviewed 8 January 2012

We stayed at this hotel for a weekend, for what seemed like a good price (£40 per room per night). At this price what we received was good, but I would not have been happy had I paid much more than this. On arrival the receptionist said 'You have been upgraded to a premier room'. This sounds all well and... More

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HM_HiltonNewport, Manager at Hilton Newport, responded to this review
13 January 2012

Thank you for taking the time to write a review. I do apologise that we didn't get it right on this occasion , My very genuine apologies for the problems that you encountered on check out, I have discussed your comments with Chris our Front Office Manager to ensure immediate improvements. On a positive note I am pleased you enjoyed... More

Chris H
Glasgow, United Kingdom
Reviewer
3 reviews
2 of 5 stars Reviewed 4 January 2012

Reception fine, settled into Room 112, telly on, chilling and working on laptop (£15 for 24 hour internet - how does any hotel get away with charging for the net) - when my telly went off. Then it restarted saying "Welcome to the Hilton Mr Lars Swedishname" - minutes later the Swedish chap unlocked the door and breezed in. How... More

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HM_HiltonNewport, Manager at Hilton Newport, responded to this review
6 January 2012

Thank you for taking the time to review your recent stay with us. I am very concerned and disappointed to hear your comments, please accept my sincere apologies for the disappointments that you experience. I can assure you the poor levels of service that you received from our front desk team are not indicative of our normal standards and I... More

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Hilton Newport Also Known As

  • Hilton International Newport
  • Newport Hilton International
  • Newport Hilton
Address: Chepstow Road, NP18 2LX, Wales

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