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Hilton Newport Hotel, Wales

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All 20 Newport hotels

Hilton Newport

4.0 of 5
Chepstow Road, Newport NP18 2LX, Wales
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Ranked #13 of 20 hotels in Newport
3.0 of 5 stars 385 Reviews
75 traveller photos
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385 reviews from our community

Traveller rating
    40
    106
    107
    82
    50
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Families
86
 
Couples
111
 
Solo
25
 
Business
96
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Lincoln, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Hilton? More like Travel Lodge”
3 of 5 stars Reviewed 20 May 2013 NEW

The hotel needs a bit of a makeover to tidy it up. There were food trays and bottles left in the bedroom corridors and not collected until later the next day. The breakfast wasn't brilliant the 1st morning, Sausages were poor quality and eggs were hard, but they were all very much better over the following 2 mornings. The bar... More

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Plymouth, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
“Excellent Staff Saved the Day”
4 of 5 stars Reviewed 19 May 2013 NEW

The hotel is looking tired in places, particularly the family room that we stayed in which had threadbare carpets and a rather shabby bathroom. We found the meals to be very good, having enjoyed an excellent evening meal and a very good breakfast. The meals were on a par with any other Hilton I have stayed in and I do... More

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HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
20 May 2013

Thank you for taking the time to write such a positive review. It was great to read that you enjoyed your meals in the restaurant and found the staff helpful, they really do pride themselves on ensuring good service is received by our guests and I will pass your kind comments onto the team. I do agree that the hotel... More

Brisbane, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Pleasantly surprised”
4 of 5 stars Reviewed 19 May 2013 NEW

I was a bit apprehensive about this hotel after my experience with other Hilton hotels and also reading the reviews on Tripadvisor but I was quite surprised. The lobby is very impressive and it's a bit of a rabbits warren to navigate but the rooms were spacious. You get all the amenities including an iron and ironing board and a... More

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HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
20 May 2013

Thank you so much for taking the time to write such a positive review. It was lovely to read that you enjoyed your stay with us. The bedrooms are nice and big, 30% bigger than average however I note your point about the bathrooms they have everything in them but are compact. Thanks again, I do hope that we have... More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Avoid if you have a choice”
2 of 5 stars Reviewed 14 May 2013

Whilst the Hotel is clearly pending a total makeover, in the interim the management have neglected to manage the hotel to normal Hilton standards - from service in the resturant, to basic maintenance. It feels as if the young casual staff are left to run the hotel service - and they do their very best, but rather chaotic clearly without... More

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HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
17 May 2013

Thank you for your review. My apologies for your disappointments, our Front Desk Manager had already passed your comments onto our senior team and a meeting has taken place to discuss your feedback in detail. I was pleased that this was dealt with whilst you were still here and your room refunded. My sincerer apologies again and I hope that... More

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A TripAdvisor Member
“good location”
4 of 5 stars Reviewed 10 May 2013

The location was perfect as I had an hearing next door to the tribunals. Overall good experience. very disappointed with the shower, did not work at all. The downside of the trip. SO make sure you always check all amenities and shower first or change the room.

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Review collected in partnership with Hilton Hotels & Resorts

HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
17 May 2013

Thank you for your review. I am pleased that you found the location of the hotel convenient. My apologies however about the shower, if you are able to email me the room number that you stayed in it would be greatly appreciated, just so we can make sure all is now in order - my email address is felicity.roblin@hilton.com I... More

Dublin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“hotel does not live up to expecatations.”
3 of 5 stars Reviewed 9 May 2013

Qaulity of room was was. Corridors a bit dreary and shabby but acceptable. Main grip was the poor quality of the bar food but in particular the buffet breakfast. The cooked breakfast was one of the worst I have experienced in a hotel. Would get better at a local cafe

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Review collected in partnership with Hilton Hotels & Resorts

HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
17 May 2013

Thank you for your comments on this website. I would like to sincerely apologise to you for the disappointments during your stay With regards the breakfast, I am sorry to hear that you were unhappy with this. At Hilton we do pride ourselves on our breakfasts and we have many great comments. I have passed all of your feedback onto... More

Llanymynech, United Kingdom
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
72 helpful votes 72 helpful votes
“Don't trust all the bad reviews.”
3 of 5 stars Reviewed 8 May 2013

This hotel is OK. Not spectacular but not as bad as a number of reviews suggest. Yes it is a bit tired, yes the rooms need a make-over but there are no nasty smells, there isn't mould in the bathrooms (grout discolours with age, due to reacting with minerals found in water). I had a nice quiet room overlooking the... More

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HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
17 May 2013

Thank you for taking the time to post a review. It was good tor read that overall you enjoyed your stay. My apologies however about your overcooked steak, but thank you for letting us know on the night so we could at least do something about it. I have made sure our Executive Chef is aware of this. Car parking... More

Swansea
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“The end of a Bank Holiday”
3 of 5 stars Reviewed 7 May 2013

Stayed here after visiting Tredegar House on Bank Holiday Monday, 6th May. Convenient, easy to find, just off M4 beyond Newport. The Accommodation was fine although one or two items (small ones like soap) were missing from the room. Staff were attentive, and the lounge/lobby areas were pleasant and adequate. One positive was the reduced rate for over 60's. On... More

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See 2 more reviews by SouthWalesTeapot for Newport
HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
8 May 2013

Thank you for taking the time to post a review. I am pleased that you enjoyed your stay and visit to Tredegar park, it is a lovely place to visit and a very popular attraction for lots of visitors. I am sorry that some items were missing from your room, I have spoken to Wayne our Executive Housekeeper and he... More

Nantwich, Cheshire, UK
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
66 helpful votes 66 helpful votes
“Not good enough”
1 of 5 stars Reviewed 6 May 2013

Well situated, just 1 minute from the M4, and in easy reach of Newport and Cardiff. There are positives here - the staff were all helpful and friendly without exception, and breakfast was of the normal Hilton standard. However, tired is a huge understatement for the hotel itself. The corridors and rooms are badly in need of refurbishment to justify... More

Was this review helpful? Yes 1
HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
15 May 2013

Thank you so much for taking the time to post a review. First and foremost please accept my sincere apologies for the disappointments with your stay with us. Please be assured that the issues with your bedroom were totally unacceptable and a full investigation is taking place. I would be very grateful if you are able to contact either myself... More

wales
Top Contributor
83 reviews 83 reviews
68 hotel reviews
Reviews in 50 cities Reviews in 50 cities
42 helpful votes 42 helpful votes
“Large rooms”
3 of 5 stars Reviewed 5 May 2013

Stayed here overnight as I was attending a party in Newport town centre. The hotel is easy to get to, just off the M4. The lobby is grand in scale and the whole place has a colonial feel. The hotel rooms are large with lots of space though in much need of a re-vamp as they are dated and worn,... More

Was this review helpful? Yes 1
HM_HiltonNewport, Guest Relations Manager at Hilton Newport, responded to this review
17 May 2013

Thank you for taking the time to post a review. It was great to read that you enjoyed your stay and your room service meal. I have passed your kind comments onto Martin our Executive Chef and the kitchen brigade. Like many establishments these days, we do have parking charges, we do reduced them greatly for residents to £3.00 for... More

 
 
Hilton Newport
Hilton Newport
3.0 of 5 stars 385 reviews
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Additional Information about Hilton Newport

Also Known As:
Hilton Newport Hotel
Hilton Newport Hotel Newport
Hilton International Newport
Newport Hilton International
Newport Hilton
Hilton Newport Wales
Address: Chepstow Road, Newport NP18 2LX, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Newport
Amenities:
Beach Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Newport
Price range (per night): ₹ 4,127 - 9,190
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located at the gateway between England and Wales, the Hilton Newport hotel is close to glorious Welsh countryside and is situated just off the M4 motorway at Junction 24 and 3 miles from Newport City Centre. Explore nearby Newport attractions, before enjoying hearty British cuisine at the contemporary Seasons Restaurant. Relax over a coffee at Costa Coffee or enjoy a glass of wine on the patio of the Court Bar & Lounge. Enjoy the hotel's Livingwell Health Club with its 18 metre indoor pool and air conditioned gym or maybe make time for a beauty treatment or two with the Essence of Beauty. Car parking charges apply.60 minutes free wifi available in Court Lounge and Court Bar. ... more   less 
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Hilton Newport
Chepstow Road
Newport NP18 2LX
Wales
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