booked by phone for the Delicious Sunday Carvery at £12.95 a head, which was confirmed on the phone. Special occasion, my silver wedding anniversary, so decided to take parents out somewhere special for the occasion. Arrived at the hotel, no information, or directions as to where the carvery was being served. No one offered help, and eventually found the correct... More

Lovely Building not the part we stayed in not nice not clean old battery found behind radiator wallpaper falling off wall walls scuffed this is just the bedroom, hear everyone else's toilet movements up above and next door, next to car park just awful for the money, lacks personality the first person you see and the last person you see... More

This hotel stands out as a really beautiful building in Malvern, we do stay in Malvern once a month but always liked the look of the Abbey, as a treat we booked a room reduced from 310 to 190 for 2 nights thinking it would be a bit special, but no we arrived in reception checked in and told our... More

Hotel room spacious, comfortable and well appointed and very well maintained. No lift available in one end of the building. Food in dining room less than average and expensive - breakfast o.k. Reception staff not welcoming, more interested in promoting the benefits of future visits before you have even booked in. Upon departure there was no "thank you / did... More

Stayed here overnight, room itself was quite nice, parking was a pain, to be honest, view was only ok (think that certain other rooms have stunning views of malvern countryside). Bathroom was fine, the breakfast was just ordinary and service seemed a little lacking. All that being said, would probably stay here again for a treat now and then as... More

I wanted to book a surprise long weekend break as part of my partner's birthday present. I simply couldn't have asked for any more. Perfect and friendly booking procedure, all the surprise extras in the room, and service thoughout our stay was faultless. Our room was spacious with beautiful views, large bed and spa bath - which was an event... More

I booked this place because we were attending a wedding. Wife, our two year old and myself. I called the hotel an they were brilliant. Upgraded to a superior and given a quiet area of the hotel incase the lad went ballistic. Check in was smooth and easy, offer to help with baggage was nice although not required. Room was... More

Recent stay here. Having read a few gloomy reviews here I was pleasantly surprised. Yes, bits of it are on different levels but bear in mind it was built in Victorian times on the side of a very steep hill (as all of Great Malvern is) I found it manageable. (I've got heart failure and I'm seventy years of age... More

Like some previous reviewers we stayed over a couple of nights on a special 1/2 board deal with wine (house wine) actually through Voyage Privé. Do not agree with most of the criticisms made previously. Apart from the distance from the car-park to reception which is a bit of a trek, but the place is built on a hill so... More