My title sort of sums it up. The hotel and facilities are good, but the location (on an industrial estate) lets it down. It was also having a bit of building work doing to the ceotion area, so we were greeted by a newly plastered wall, which didn't create the best first impression. The facilities are good, the spa was... More

Very clean and nice hotel, but very stark. Not the best location to enjoy the town of Malvern from, but is the perfect location for my business here. The hotel is always clean and breakfast is good. I have stayed here quite a few times and come back annually. More

We had been warned the hotel wasn't in a particularly scenic area so weren't surprised by the retail park but we had been told it was luxurious on the inside so were surprised with the reception desk which doubles as a reception area for the leisure complex. I thought. at first, we had gone to the wrong place! Reception staff... More

We spent three days at the hotel and struggled to explain why we enjoyed staying here but felt something was not quite right. I guess it depends on how much one pays per night, whether you are using all the spa facilities and whether you think it value for money. The hotel is above average with good facilities. If some... More

My husband & I spent the day here recently. Its in the beautiful Malvern area so the drive there is very pleasant. First the positives: - Really nice treatment and beauty therapist - Big outdoor pool which made a nice change - Delicious light lunch - Well stocked gym in good repair Now the negatives: - located in a very... More

Having read a few comments on here for peoples birthday spas I was panicking a little when we reached the spa especially as I had organised a 2 night spa break for my 40th birthday with 7 of my closest friends. We arrived and the words out of my mouth were "WOW". I have stayed in lots of spa hotels... More

It was my birthday treat and was my first spa day. On arrival we were given our robes and slippers and from had a very relaxing day. We loved the pool which you can swim outside. The water is very warm and there are lots of water jets etc to entertain us. The Saunas were great as well and the... More

Bed was heaven, room was luxury. Staff very professional and friendly. Clean luxurious environment to relax in. Treatment and relaxation rooms were somewhere you didn't want to leave. Outside pool was great, like been on holiday. Breakfast and lunch good and service efficient. Felt very special, pampered and looked after. Overall excellent and can't wait to go again. More

Having read all the previous reviews about it being located on an industrial estate I was prepared for the worst! However I was pleasantly surprised - admittedly it IS on the outer edge of such a park but the building itself is pleasant looking and ultimately well located as a base for staying in the Malvern area. I could even... More