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All 95 Leeds hotels »

Crowne Plaza Leeds

4.0 of 5
Wellington St., LS1 4DL, England
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Ranked #26 of 95 hotels in Leeds
4.0 of 5 stars 216 Reviews
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216 reviews from our community

What travellers say about this hotel
  • Car park(10)
  • Room service(5)
  • Very good(5)
  • Swimming pool(5)
  • Star hotel(4)
  • Fresh fruit(3)
  • Staff are polite(3)
Traveller rating
    59
    75
    43
    25
    14
Only show reviews for Family (31) | Couples (59) | Business (67)
Date Rating
elapatrice
newcastle
Senior Reviewer
6 reviews
14 helpful votes
4 of 5 stars Reviewed 6 February 2012

We stayed overnight in December as we wanted to see the xmas markets and do some xmas shopping in Leeds. The hotel is a little way out from the shops but the rooms are adequate for an overnight stay. The man on reception at checkin was very friendly and helpful and explained where various places in the city centre were... More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012

Dear Guest Thank you for taking the time to provide us with some good customer feedback. I am delighted to read that in the main you enjoyed your stay with us. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward... More

CheshireDancers
Cheshire
1 review
5 of 5 stars Reviewed 6 February 2012

We stayed @ the hotel weekend 3/4/5th Feb 2012.We stayed in room 212 and it was lovely, nice and clean. From the moment we arrived until leaving we had a fantastic stay. Danni on reception made us feel really welcome, she was warm and friendly and couldnt do enough for us, she was like a breath of fresh air! The... More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, in particular Danni, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds... More

Jeffrey S
Manchester, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

We visited the Crowne Plaza in Leeds over the weekend of 3/4/5th Feb. From the moment we arrived we were very impressed with all the members of staff especially Danni and Kim on reception who made us feel very welcome on our arrival. Over the full weekend they went out of their way to make our stay enjoyable. We had... More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, in particular Danni and Kim, as they serve as a great motivator. Thank you for choosing Crowne... More

Coasted
UK
2 reviews
1 helpful vote
2 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

Disappointing. [1] Loads of people's hair under the sheet by my pillow, eurgh! [2] The bed was itchy like I was being bitten! [3] In my room was a note saying "With compliments from the General manager - We hope you enjoy these refreshments presented with our compliments" great, except the note was next to empty glasses and an empty... More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012

Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from... More

Steve P
Cleveland
2 reviews
1 helpful vote
4 of 5 stars Reviewed 3 February 2012

The hotel was clean with a good size room (426) and service was good. Staff were polite and courteous at all times with a nice breakfast selection. we did have a small minor problem in the sauna which we were informed is scheduled for refit and the duty manager was very quick to offer apologies and rectify the issue. problems... More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012

Dear Guest Thank you for taking the time to provide us with some excellent and constructive customer feedback. I am delighted to read that you enjoyed your stay with us. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to... More

DerekfraDunblane
1 review
2 of 5 stars Reviewed 1 February 2012

one of the worst hotel experiences in many years of regular business travel throughout the UK and Europe. In fairness I will start with the positive aspects. The young man on reception was very friendly, cheerful and efficient, unfortunately things went rapidly down hill from there. Room 305 was unbearably hot and stuffy, it smelled as if it had been... More

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submarinerLondon
London
2 reviews
1 of 5 stars Reviewed 29 January 2012

I booked and pre-paid for a room for 2 nights. Imagine my surprise when I arrived at the hotel at 10.40pm to be told that the hotel did not have a room for me. The receptionist told me that they routinely overbook rooms as not everyone turns up. She did not seem to think it was relevant that I had... More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
3 February 2012

Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from... More

bigstays
Leicester
Contributor
12 reviews
9 helpful votes
4 of 5 stars Reviewed 29 January 2012

Great hotel for leeds, good standard of room and nice and clean stayed in a room overlooking the road very quite had a good night stay. we stayed over the christmas break and had a great time. have satayed before and will keep coming back More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
3 February 2012

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us over Christmas. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to... More

bigal657
Newcastle, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

Just returned from a overnight stay at the Crown Plaza Hotel Leeds.This Hotel ticks all the right boxes,the room was immaculate, great location and best of all was the great service we received from reception,very very polite and nothing was too much bother. The spa was very welcome. Keep up the good work. More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
3 February 2012

Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us, and found our reception team helpful during your stay. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank... More

chris_meering
London, United Kingdom
Contributor
15 reviews
12 helpful votes
4 of 5 stars Reviewed 26 January 2012

Stayed at the hotel the night before a a seminar. As most people have said, staff very friendly and efficient, foyer and public areas very good. Bedroom perfectly good - comfortable bed, clean. Bathroom clean enough but dated - needs modernising. Food perfectly good (dinenr and breakfast). No problem parking. Only real negative - and this applies to a LOT... More

Was this review helpful? Yes
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
3 February 2012

Dear Guest Thank you for taking the time to provide us with some good customer feedback. I am delighted to read that you will be returning to Crowne Plaza Leeds in the future. With regards to what you get in your room… without being able to check your name and booking I cannot tell what room type you normally book.... More

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Crowne Plaza Leeds Also Known As

  • Leeds Crowne Plaza
Address: Wellington St., LS1 4DL, England

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