when we arrived, despite the impressive location the hotel seemed drab and in need of a refurb. However, we had a really good stay. staff were excellent and, apart from one exception, Rebecca in the restaurant, staff were friendly, attentive and very helpful. Lucy and Michelle should be commended for their outstanding service. rebecca seemed only interested in serving a... More

The rooms and surrounding area are lovely and the breakfast is fabulous. However, bar and restaurant are run more like Fawlty Towers were looking for Manuel and Basil as the restaurant nearly everything we ordered had 'run out' and passed off frying steak as tough and thin as a finger nail as rump steak - not what you expect from... More

The hotel itself was a really pleasant place to be. The staff were all friendly and polite, which made the stay feel very comfortable. What made it less comfortable were the creaky beds! I'm the last person to complain about a hotel, but given that every movement created an enormous creak, normally waking us up, I felt this had to... More

We booked this hotel because it was near the Arundel Castle. Was pleasantly surprised at the beautiful setting. It is outside Arundel so we had to backtrack the next day to go to the castle. Had an early dinner in the bar. We got excellent service with the food and beverages. We were there on a Wednesday. It appeared that... More

We recently attended a friends wedding reception at the hotel which was a lovely happy evening. However on going to the bar for drinks a pint of lager was £4.80. We opted to go onto soft drinks & ended up paying £4.50 for a pint of lemonade & lime! This hotel is located near Arundel in West Sussex so why... More

I did actually rather like this hotel, it had a warm friendly atmosphere and the staff where all friendly and helpful. We had a family room, which we did find rather cramped, but our son did have a "real" bed but at the expense of our bed which wasn't the normal Hilton size. Although there is no lift we were... More

Been to many hilton so i do agree they are mostly quite old around here but this one is even below average. Not cheap nor value for money. in the middle of no where so shud have more space but the hotel is very small and so is standard double room, smaller than average that i could accept. No elevator.... More

It's a nice hotel, in a great location, we were fortunate to arrive on a sunny day and the hotel and gardens looked spectacular. Parking was easy and check in very smooth. As a gold card I was upgraded to a deluxe room (?) Now here is where I felt the hotel let itself down. The room was large and... More

We stayed here and were very disappointed with the room. It was tiny with a very ungenerous double bed. We were given vouchers for a free drink and when we rang don to ask for 2 soft drinks, they said they would charge £5 to bring it to the room! I wouldnt bother going there again.