We booked a double room and I didn't realise it said double/twin on the confirmation. When we got our keys and checked our room it was a twin, I went to change it and the receptionist made a fuss and pretty much said it was my fault for not specifiying. In the end the bed was to singles pushed together... More

My husband and I stayed at the Cavalier for one night recently as we had an early flight the next morning. On arrival the person on reception duty that night was friendly and gave us information on a local gas station, etc. etc. The room was small, but functional for one night and the bathroom quite large for a UK... More

On arrival the atmosphere at the reception desk was luke warm. The rooms appeared to be fantastic on initial viewing, but were'nt that amazing when examined further. They were clean and adequate. Breakfast is in another building, and no one told us this. At checkin, I asked "what time is breakfast", and was told the information was in my room.... More

I booked to stay at the Cavalier Hotel through a web based hotel search web site. Firstly on booking it said that I would pay at the end of the stay as many of these web sites state. When I arrived for a weeks stay while attending a Show at the NEC I was immediately told I would have to... More

I stayed here for one night, booked through my company. I can't argue that the room was very nice, comfortable bed, lovely view to the garden, nice bathroom etc. However, the level of customer service from reception staff was quite poor. I had mistakenly left some papers on the reception desk (and I knew they were there because I had... More

My colleague and I were hard-pressed for accommodations in February (exhibition season in Birmingham with people flooding in from all over the world) and ended up at this tiny famly-owned hotel, down the road from a TGI Friday's. All members of the staff were very friendly and accommodating, and the newly refurbished rooms are very clean, though not that spacious.... More