I arrived at 9.30pm with my boyfriend only to find they did not have my booking which I made through Late Rooms 5 days earlier. The guy, who didn't have great customer service skills, then tried to tell me that it was Laterooms error and they can't be held responsible and the problem is between me and Laterooms and not... More

Stay here a few times on business. The rooms are new, tastefully decorated and good. Breakfast improved but a bit disorganised. Hotel currently got major renovations going on in parts as the site is being developed but this won't impact your stay. Corridor and lift area a bit shabby but this is a minor. For some odd rason they take... More

I stayed here for one night while visiting a show in the NEC. For b&b you can't go wrong. I stayed in what I assume is a fairly recently refurb. Bed comfy and a 42" tv in a small room. En suite was spotless. Loads of hot water and towels. Staff were top class. Congrats to management on their choice... More

Came here with my boyfriend we booked the queen room, when we arrived we debated wether to use the car park if you can call it that, very uneven, clutted and skip full of crap and unsecured after deciding to use it we went to reception where the young man working couldnt care less about anything apart from getting back... More

The hotel generally was fine. However it was certainly not four star. There were building works going on and the bar and restaurant gave the impression of being abandoned. My particular issue is with the reception staff who were working at the hotel. I'm astonished to hear other guests describe being treated with warmth as I felt I was treated... More

This hotel is a nightmare, the only 2 positive things I can say are good helpful staff and a good old fashioned cooked breakfast. I was booked into Jury's Inn and got placed here because of overbooking. I was told this was a four star, in reality it's a two star. My bath had a plug missing, so we couldn't... More

First impressions count and the reception staff were among the friendliest I have encountered. After this the experience was far more average. The rooms are clean but small and felt cluttered. The free advertised wifi kept crashing due to the very weak signal. It was so bad I was unable to use it. A very average hotel saved only by... More

My wife and I stayed here for one night. The hotel is situated about a mile or so from the city centre.Parking is ample and free.The reception area is extremely small and cluttered and frankly simply not up to standard. The receptionist appeared to be untrained and somewhat ill at ease when serving customers. The corridors are have poor quality... More

Shocked at the level of service and attention to detail. Here is a short list: dirty walls throughout, shoddy painting, clutter in reception, tables are not cleared in bar from night before, shower mixer didn't work in two separate rooms, chef took order at breakfast table and was just loitering around. tables were not cleared and it was quiet. Staff... More