Rooms are tired and basic but the staff are best I've come across in a hotel. I had a number of minor issues over a 2 night period but the staff did everything they could to solve these issues. They always treated me with the respect, empathy and genuineness a customer would expect. More

Good size bedrooms with an excellent location right in the centre of town but not too noisy. Very clean and well appointed. Breakfast was excellent too. If you want to explore Birmingham for leisure its a great place to stay or if you need to stay for business would certainly recommend.Friendly and professional staff work hard to make your stay... More

Have stayed at the Burlington on several occasions- both business and pleasure, and have always been extremely pleased. Great, Central location. Lovely rooms and very good value. More

I can't fault the location of this hotel and on entry, it certainly has all the grace and grandeur of 4 star until I saw my room (Room 307). The bedroom and bathroom are both shabby and tired looking. The bedroom furniture dated, the wallpaper and carpet has not been replaced in many years with the carpet lifting at corners... More

Just step out of this hotel and you come out on to the german Christmas Market it's fab,I go to Birmingham to do Xmas shopping every year around November or early december first time in this hotel, very nice hotel all staff very helpful and friendly,breakfast very nice to ,just be careful about the price of the drinks in the... More

I read the reviews about this hotel being a bit tatty as its old - but I let that pass and booked in. However what a nightmare - the hotel backs onto a massive building site. A tower block that is being ripped apart 24/7. Yes they have a 24 hour building permit. So I arrived in my room to... More

We stayed here in early December as we had a trip to Thomasland at Drayton Manor. As we had our 3 kids with us we got 2 huge rooms which were inter connecting. This place is bang in the middle of New street and very close to shopping. There was a wonderful German Christmas Market on the Street outside the... More

We stayed at the Burlington from December 30th 2011 and stayed 2 nights until New Years Day. We found the hotel staff extremely helpful and friendly. We ate in the bistro below the hotel on our first night and in the hotel restaurant on our second night. Both meals were excellent and reasonably priced. Breakfast at the hotel was superb... More

I stopped here with a friend for a works christmas do in September. I was sharing with a friend and got a HUGE room with twin beds. The hotel is easy to find after you get off the train at New Street Station, literally a couple of minutes walk. Check in was speedy and easy. The room was so big,... More