Dear Guest, Thank you for providing valuable feedback regarding your recent stay at the Copthorne Birmingham. I have noted the various issues you have raised and I am sorry that you were not entirely satisfied with certain aspects of your stay. It is regrettable that we were unable to honour the allocation of a double room and, although an extra...

Dear Guest, Thank you for posting a review following your recent stay. I am disappointed that the standard of accommodation provided did not meet the expectations of you and your colleagues. Please be assured that I do recognise where the hotel is in need of improvement and areas, such as those you have mentioned, are an on-going focus and are...

Dear Guest, Thank you for taking the time to write a review of our hotel. I am delighted that you enjoyed your stay with us and experienced the high standard of product and customer service we strive to deliver. The comments you have made have been shared with the hotel team and it is a pleasure to receive such positive...

Thank you for taking the time to provide feedback on your stay with us. Clearly we have not met your expectations during your visit and I am sorry to read this. In regards to the TV reception, we will shortly be moving to an internet based system which will resolve the issue of this and broaden the choice of channels...

Dear Guest, Thank you for taking the time to comment on your experience with us here at the Copthorne Hotel Birmingham. I am delighted that you have noted the improvements that we are making in the hotel and it is my aim to continue this in all areas that I can. I am sorry to read that you did not...

Dear Guest, Thank you for your feedback following your recent stay. I am disappointed that aspects of your stay did not meet your expectations and would like to assure you that the points you raised have been taken on board. As General Manager, having only recently taken over this particular property, I am driving forward various initiatives throughout the hotel...

Dear Guest, Thank you for posting a review of our hotel following your recent stay. I am pleased that your experience was not reflective of the negative comments you had read on Tripadvisor and that overall you enjoyed your stay with us. We do value and take on board all comments received from our guests and carry out remedial action...

Dear Guest, Thank you taking the time to post a review of our hotel following your recent stay. The constructive feedback you have provided is valuable to the hotel, to assist us in identifying areas where improvements are required, but equally highlight those areas where we are getting things right. Please be assured that all the points you have raised...

Dear Guest, Thank you for your valuable feedback following your recent stay at our hotel. Whilst I am pleased to see that you would consider returning to the hotel, on some future occasion, I have noted that aspects of your stay did not meet your expectations. I would agree that improvements are needed to our standard of accommodation and in...