My story starts at the booking stage. We were attending a wedding & accidentally booked this hotel, instead of the GB Holiday Inn. The hotel refused to allow us to cancel, even though we phoned 2 minutes after making the booking, which I thought was grossly desperate of them! Anyway, we tried to speak to the Manager, who refused to... More

Stayed here on business recently and was charged £75/night. The website makes it look much nicer than it is. The single room was disappointing, extremely basic and old; reminded myself of days at university in some grotty halls. The shower hardly worked also. Room service, the burger was extremely cheap & nasty and to be charged over £10 was ridiculous... More

Myself, husband and two children (10 and 7) stayed here on a return to our home town for a family visit. We booked on a late deal basis so it was good value for money. Close to the M6 and in a very pretty part of West Brom/Great Barr. Husband had been a night porter here several years ago and... More

We stayed here on our Hen Weekend as they had an Abba tribute band on, with a 3 course meal. I've seen other reviews saying to avoid the hen parties, but we are well behaved hens, so weren't running around the hotel at all hours! Our room was very nicely decorated, with plenty of room although they all seem to... More

Room 1 There was no heating on in the room. The light did not work in the bathroom. When a maintenance representative turned on the radiator on it sprung a slow leak. The radiator had not been cleaned for some years the dust was exceptionally thick between the blades of the radiator. The carpet had not been vacuumed for some,... More

I stayed at this hotel for a couple of days and found it to be a bit shabby but comfortable and clean. The bistro menu is varied and the food is good. A downside is guests smoking in rooms which permeates the corridors and into rooms during the evening and early morning. An upside is the staff who are friendly... More

I’ve used this hotel on and off for more than four months now. I like it, and it has turned to be like home away from home to me. I work in Birmingham as a contractor and only use hotels during the week. Great Barr has very kind and caring staff. Its rates are very competitive especially considering the kind... More

I was staying at this hotel for a work event and haven't really got anything good to say. I am vegan and when I went for lunch (a buffet lunch) asked to speak to the chef to see if there was any vegan options on the buffet. After looking at me completely bemused he said that the sliced egg (!)... More

I'm currently staying at the great Barr for work and am not a happy bunny. I marked the room as terrible because it is impossible to turn off the radiators (2 of them) and the room is unbearable even with the little windows open. I have phoned and asked for someone to come and do it and I have also... More