stayed here for 5 days surprised i'm still in one piece. Arrived on16th November located the room to find no tea or coffee had been put in. Toilet seat hanging off and pubic hairs all over the back of it. No heating for the whole 5 day stay. Room not serviced at all for the whole stay other than change... more

Booked through laterooms and therefore got a cheap deal. The room was on a smoking floor and there was a sickly air freshener/cigarette smell. Walls were damp and toilet seat hanging off. The bed was extremely uncomfortable with springs sticking into me all night. The receptionist was dirty - stains all down the lapels of his suit - and the... more

The room was dirty, shower hanging of the wall, bed uncomfortable, drunks at 2:00pm and 4:00pm waking up guests. Breakfast was horrible and cheap, coffee was terrible. I cannot think of one good thing to say - apart from find another hotel. Oh TV was rubbish too, no picture of ny quality. more

We stayed one night for £28 on Friday for a concert at Glee Club. The room was really nice, bed comfy, on 9th floor with great views of the city. The staff were polite and helpful, we didn't have breakfast so can't comment, when to BHS instead. Pleasantly surprised after reading all the bad reveiws, would definately stay there again. more

I had previously lived near Birmingham for 17 years and often wondered as I walked past the Britannia what it would be like to stay there. I now know and won't be staying there again. The room was dark and dismal, totally inadequate lighting, the walls paper thin and the bed was awful as I could feel the indivudal springs... more

I had booked my room a month before going and even sent an email a week before to say I would be arriving at about 9pm to check this was ok, and was told that was fine. When I get to the hotel I stand in a que for over half an hour as they have lost the people in... more

Was booked in for one night on company booking....arrived tired after a long drive... didn't look too hard at the room (730) on arrival, just dumped my bag and went for something to eat...after feeding (food OK), got back to room to get some sleep... first finding was of a hair (?pubic) in the sink, later nail clippings on the... more

We stayed for 2 nights and was based on the 9th floor, the room was very clean and looked recently refurbished with exception to a ripped pillow case. Didn't hear any outside noise and was very happy with the room considering we only paid £66 for 2 nights. The receptionist could do with speaking more and being more customer attentive... more

I was a little anxious having read the reviews but I was very pleased with my room. Well decorated and maintained and everything was spotlessly clean. Walls are a little thin and it was noisy at times as other guests moved around. Didn't do breakfast but reception satff were helpful and the bar area was very pleasant. Overall great value... more