This hotel is OK but seriously lacking in charisma - the rooms are bland and a bit 'prison cell like'. It's location (within a shopping precinct) is not at all clear from the website so it's difficult to find the entrance and it feels like a community centre as you arrive. as a result i feel it's priced a bit... More

Very friendly staff, night porter particularly friendly to all... The reception staff are extremely professional and remember your name, big plus.. Rooms are clean, bit chilly, and well decorated. The showers seem to take a few minutes to get up to temperature but worth it when they do... Hotel is a bit spread out but once you get your bearings... More

Me & my Husband visited this hotel when we were on a course it was excellent! A must is Pacos restaurant the food was without doubt first class. Very clean, Lovely staff! Paco himself is a real Gentleman. We would visit again for sure if we were up in the north! More

My wife & I visited Paco's on Monday Septermber 19 having been there a few times we knew what to expect.Great food ,wine & service. My wife had prawns wrapped in parma ham for starters & I had ham terrine,both well recommended as is the crusty bread they serve. For my main course I had steak rossini,superb! My wife had... More

this is a well presented, clean and tidy hotel. staff were friendly and responded quickly to queries. however from the website we did not get the impression that it is part of the whickham shopping centre that it mentions being close to - and the views are across the valley across the metro centre. well positioned for visits to durham,... More

I booked this hotel as I was taking three of my Grandchildren on short trip while their parents celebrated there 10th Wedding Anniversary. The reason I chose this hotel is that they have a three bedroom apartment and it was close to the Beamish museum. The Apartment was modern, very clean and the kitchen has everything you need including the... More

My mother and I stayed at the Gibside Hotel. We were told on the phone that we were receiving a twin deluxe room at full price. This suited us, as according to the website a deluxe room was inclusive of everything you'd expect from a deluxe hotel room, including a bath. However when we got there, we realised that they... More

wehad a lovely day wewereoverthe moon marywas very helpful staff were very polite and paco was great the room was decorated beautiful for the wedding we had booked all day and carried on for evening disco the food was excellant and it was worth every penny we also stopped over night room beds are huge all the family said there... More

We only had a meal in the restaurant, so can't comment on the rooms. Me and my mrs called in on the spur of the moment, only saying we were goning to have a main course. We ended up having a 3 course meal. Both of us had the asparagus starters, i opted for the chicken kiev with orange &... More