Used the hotel for a one night stay to go to the Metro Radio Arena and it is only a 5 - 8 minute walk to get there so it's very handy. Unfortunately, our oppinion of the hotel was mixed. This was based mostly on the 'faded' and 'past it's best' condition of the room but to be fair to...
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The room we were allocated 110 was supposed to be a twin. It smelt musty on arrival and had a settee bed as the second twin bed - Not to worry were were only there for the night and not planning to spend a large amount of time in the room - Have stayed in this hotel before - over...
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Thank you for your constructive feedback. The hotel is about to be extensively refurbished, with a concentration of re-carpeting, upgrading of the bedroom comfort system and new televisions. Sorry to learn of your comments with regard to guest service from the night team, which is very rare. Rest assured, the comments have been duly noted and actioned accordingly. I hope...
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Picked this hotel because it was 5 minutes walk along the river to the Metro Radio Area. It's four star rating is well deserved. Helpful staff, clean, tidy, fab location, £5 per night for car parking was very reasonable. All together fabulous.
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Many thanks for your positive feedback. I am delighted that you enjoyed your recent stay with us, whilst at the Strictly Come Dancing event at the Metro Arena. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
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Before I visited this hotel I was abit worried, as I had read many reviews on here, but I was gladly surprised to find out that it was actually a very nice hotel.
Something that had worried about me was the complaints about the noise from the metro. Although we weren't in the closest room to the metro line, we...
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Many thanks for your kind feedback following your recent stay with us. I am delighted that you enjoyed your stay, and really appreciate the depth of your constructive feedback. As a hotel, we are all about offering great levels of guest service, and it was heartening to read of your positive comments regarding the standard of guest service received. I...
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Spent one night last week on business. My room was somewhat dated but was of good size and had an excellent view over the River Tyne.
The rooms were well equipped but equipment (the hair dryer and tea/coffee facilities) were merely functional. The bathroom was clean except for one or two places where grouting needed attention. However, the bed was...
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Many thanks for your constructive feedback following your recent stay with us. I am glad that you enjoyed your stay overall. The bedroom comfort system is in the process, as we speak, of being completely upgraded throughout the hotel, with issues having been experienced in a number of bedrooms during the current cold snap. This is being conducted in conjunction...
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Stayed here on saturday night in December for concert at Newcastle arena. Parking ample. Check in simple and smooth. Reception nicely decorated for christmas. Room lovely and clean and good view over river tyne and bridges. Old fashioned decor and maybe a little tlc in areas, not modern, but functional. Nice bar downstairs. Pool and sauna and steam room free...
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Many thanks for your kind comments following your recent stay with us in December. I am delighted that you enjoyed your stay with us. As a hotel, there are a lot of exciting developments taking place in 2012, and I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
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Stayed here on business for just one night, thankfully no longer. Location is superb as as the views of the Tyne from every room.
On the negative side this hotel is so cold. The aircon/heater combo in the room would only churn out cold air. I have never been so cold in a hotel in my life. Even the corridors...
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Many thanks for your constructive feedback. I am glad that you enjoyed your stay overall. The bedroom comfort system is in the process at present of being upgraded, following a problem with a number of bedrooms during the current cold snap. We are also just about to commence a period of refurbishment, with works taking place with re-carpeting of bedrooms...
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Every room in this hotel overlooks the river Tyne and what a view it is. Gone are the shipyards, which, of course, had their own rough beauty, to be replaced by bars and restaurants and across the river in Gateshead 3 triumphant architectural gems, The Sage music and opera house, the Millennium Bridge and the The Baltic Arts Centre. As...
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Many thanks for your constructive feedback following your recent stay with us. I am glad that you enjoyed your stay overall. Location is a big virtue of the property, and we are blessed with having all 156 bedrooms overlooking the river, which is unique to any hotel within the city. With regard to breakfast, this has been fully reviewed, with...
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Stayed here with friends on the 28th, night manager very rude, but when checked in the girls at reception were friendly. This is not a 4star hotel, room was so cold, and music from the bar could heard all night, was glad my stay was over
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Thank you for your constructive feedback. Sorry to learn you had a mixed stay. Negative staff feedback is very rare indeed, as this is normally the biggest strength of the hotel through employing friendly local staff. The bedroom comfort system is also being upgraded at present, following issues experienced in a number of bedrooms during the current cold snap. I...
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Had a night here in Jan 2012.
rooms were ok. bit worn away. carpets a bit dirty
the hotel is fine and staff are good. just think its decor is a bit dated ...
and do you really need to charge for wireless?
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Thank you for your constructive feedback. I am glad that you enjoyed your stay overall. The hotel is just starting an extensive programme of refurbishment at present, centred around new carpets, new TV's, an upgrading of the bedroom comfort system, and a re-branding of the food and beverage areas. I hope we may have the pleasure of welcoming you back...
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