Room was dark and dirty and very dated, when complained was told that was the only room available. Paid £140 but the the room was worth about £40. The only good thing was the breakfast. more

Stayed here for one night. Walked in to reception and no-one was there. Another guest came up to me and told me not to hold my breath as he had waited 40 mins for a member of staff to come to reception. Somebody did come about a minute later. However, I found the same thing when I went to eat... more

Had a brief but enjoyable overnight stay at The Rutland Arms. Expenses were paid on my behalf but from looking at the tariff in reception this is perhaps a slightly expensive hotel, which is part of the 'Oxford Hotels' Group, although if you are looking for character (I expect that no two rooms are the same) rather than standard box... more

Myself and my mother stayed in the hotel for a couple of nights - Thursday to Saturday. We found the staff a pleasure and the interior of the hotel dated but spotlessly clean and no more than we could want. The room was large, the beds slightly hard but by no means uncomfortable. The breakfast was promptly served and better... more

Booked for 2 night stay and prepaid. When we arrived at the hotel they had only booked us for one night. Reception staff indifferent about this. Eventually sorted. Hotel location very good but take my advice and invest in some ear plugs as very noisy at night - room above us insisted on banging doors at 2am! Hotel rooms pleasant... more

The Rutland Arms, Newmarket Date 8th November to 9th November 2008 A small group of my friends and I came to Newmarket for the Art Craft and Design Fair and The Rutland Arms was in the ideal location for us. The rooms were clean and spacious. when we went down for breakfast at 9.10 we were just left to sit... more

What a disappointment our stay at the Rutland Arms has been! I cannot believe that some of the other reviews are written about the same hotel! We spent two nights in the hotel to attend a friend's wedding. I was served very well when I phoned up to make a reservation, but unfortunately, everything went downhill as soon as we... more

The hotel is in a very old building that has been well maintained and updated to modern conveniences. There is no elevator. The room was well appointed, very clean and exceptionally roomy. The beds were comfortable, the bathroom was large with new facilities and the associated restaurant was very good. Other establishments are available and very close if you choose... more

We stayed at The Rutland for one night after a wedding so we didnt have to spend much time in the hotel. On first appearances it seemed nice with the outdoor seating etc, helpful reception, but when we reached our room we soon realised £150 was extremely steep for what we got. A very tired room with a bathroom out... more