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BEST WESTERN Heath Court Hotel

Moulton Road, Newmarket CB8 8DY, England
Hotel amenities
Ranked #9 of 10 hotels in Newmarket
3.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    3
    12
    12
    8
    6
Date Rating
kaswan
Sheffield, United Kingdom
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 30 January 2012

Stayed overnight whilst attending an event at the racecourse. Pleasantly surprised to be upgraded and given the July suite which was a great room. Breakfast was very good and the staff were pleasant and efficient. Would definitely stay again if we are in the area. More

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Andrew E
Hereford
1 review
4 of 5 stars Reviewed 4 January 2012

A welcoming and friendly hotel which looked after us and our dog very well. Breakfast was excellent ! More

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Netplustwo
Measham
Senior Reviewer
10 reviews
9 helpful votes
3 of 5 stars Reviewed 5 November 2011
1
person found this review helpful

Stayed whilst visiting races and working in local area. Restaurant nice and good value. Rooms clean and service at all levels with care for customer. Ideal for town and races locally. Decent car park, Overlook some of the horses coming back from gallops in the morning. More

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Brenda S
Winsford, United Kingdom
Reviewer
3 reviews
4 of 5 stars Reviewed 20 October 2011

Booked a room at this hotel because we needed a large car park to take our 7.5 tonne horsebox (Premier Inn had previously said they could take us and the box but the car park turned out to be a multi-storey car park with a height restriction - what a con - won't be using them again!!) Our room was... More

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ArlingtonNorwich, Owner at BEST WESTERN Heath Court Hotel, responded to this review
1 November 2011

Thank you for your kind comments. Robert was very happy that he could help you and your daughter in what was clearly a stressful time. Intersting that Premier Travel Inn would take your booking knowing full well that a horsebox would not get into the multistorey carpark they have to use as they do not have their own parking on... More

Binners
Surrey
Reviewer
4 reviews
2 helpful votes
2 of 5 stars Reviewed 12 October 2011

Last minute posting forced me to stay in this overpriced town. At £81 for a box room with a window opening onto a corridor and dirty en-suite, I will not be returning. More

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ArlingtonNorwich, Owner at BEST WESTERN Heath Court Hotel, responded to this review
1 November 2011

I'm really sorry that you felt our room was a rip-off. The room was a standard double not a box room and has recently been decorated. As for a dirty bathroom perhaps you could be more specific as we very rarely get any complaints about cleanliness. Ultimately you had a choice and if you did not like the room when... More

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SarahColchester
Colchester
Reviewer
3 reviews
3 of 5 stars Reviewed 18 September 2011
1
person found this review helpful

We have stayed at this hotel a few times but I think it is just getting worse and worse. Don't get me wrong we had a lovely suite known as the "July Suite" - it was huge with a massive bed, three piece suite a massive flatscreen TV and a very large bathroom. We stayed DBB at a good rate... More

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ArlingtonNorwich, Owner at BEST WESTERN Heath Court Hotel, responded to this review
1 November 2011

Thank you for your review although why you call it "Such a Shame" baffles me! You stayed in the July Suite which normally sells at £190.00 room only and you had it for £106.00 DBB for two people! Noise in a hotel is inevitable and at the time the weather was hot and people were outside. Had you spoken to... More

Denise N
Sidcup
2 reviews
5 of 5 stars Reviewed 15 August 2011

Recently stayed overnight to go racing. Able to walk down the road and watch the horses on the gallops. Amazing sight. Discovered a complimentary shuttle bus round the corner from the hotel which takes you to the course. Hotel in a good location for the High Street. The lady on reception very friendly and welcoming. We paid for a superior... More

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ArlingtonNorwich, Owner at BEST WESTERN Heath Court Hotel, responded to this review
1 November 2011

Thank you for your kind comments and hopefully we'll be able to welcome you back to the Heath Court in the future. More

samconnor2009
Colchester, United Kingdom
1 review
1 helpful vote
1 of 5 stars Reviewed 6 August 2011
1
person found this review helpful

OMG where do I start. The room we stayed in room 33 was off a corridor so no outside window although we had air conditioning which was ok. The bed was rock hard and all the pillows were like bricks so very uncomfortable. Although the bedroom was clean the avocado bathroom suite was dated and water stained. The bedroom was... More

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ArlingtonNorwich, Owner at BEST WESTERN Heath Court Hotel, responded to this review
1 November 2011

Thank you for your comments if you had spoken to the reception after you had checked in they would have tried to help you to resolve your issues with the room. I am sorry you felt it was overpriced and you didn't like the colour of the bathroom, we are in the process of refurbishing these and they will soon... More

JuliaMF
Birmingham, United Kingdom
Senior Reviewer
9 reviews
2 helpful votes
3 of 5 stars Reviewed 30 July 2011

Stayed here on a Monday and Tuesday night for a 3 day course being held at the hotel. I actually got a good rate - the 'Leisure break', £54/night including breakfast. Staff were very pleasant and helpful but sadly this did not make up for the inadequacies. I was in a small, single room (no 31), one of the rooms... More

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ArlingtonNorwich, Owner at BEST WESTERN Heath Court Hotel, responded to this review
1 November 2011

Thank you for your review we are in the process of updating our bathrooms so this should be resolved in the near future. I've discussed the carvery issue with the chef who asks to be associated in my apology to you for the poor quality you experienced on this particular day, it is not a common problem but clearly it... More

gailbrown100
Rossendale, United Kingdom
Senior Contributor
25 reviews
10 helpful votes
2 of 5 stars Reviewed 26 July 2011

We stayed one night for the races and I am so glad it was only one night. The hotel is extremely dated, we were upgrated to a suite which was very nice of them concidering the already extortionate price we were being charged for a double room Looking at previous reviews it would apear that the bathroom in the suite... More

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ArlingtonNorwich, Owner at BEST WESTERN Heath Court Hotel, responded to this review
1 November 2011

Untrained staff and lacking on every level because you had to find somebody to serve you? I'm sorry but we do not deserve this review! If you hadn't noticed there is a recession on! Gone are the times when you had a bar person stood waiting for guests to come and order a drink from them. Multi tasking is the... More

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BEST WESTERN Heath Court Hotel Also Known As

  • Best Western Newmarket
  • Newmarket Best Western
Address: Moulton Road, Newmarket CB8 8DY, England

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BEST WESTERN Heath Court Hotel
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