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All 10 Stockton-on-Tees hotels »

BEST WESTERN Parkmore Hotel

636 Yarm Road, Stockton-on-Tees TS16 ODH, England
Hotel amenities
3.5 of 5 stars 55 Reviews
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55 reviews from our community

    Trip type
Traveller rating
    14
    12
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Date Rating
philipyates1
stockton on tees uk
2 reviews
3 of 5 stars Reviewed 16 January 2012

There was 4 of us booked in for a meal in the main restaurant. On arrival we order 2 drinks from the bar and asked to see the wine list and menu's. After 10 minutes, I got up and got them myself. The receptionist was booking people into the hotel and also serving on the bar. I ordered the wine... More

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Louise Leeds, Owner at BEST WESTERN Parkmore Hotel, responded to this review
17 January 2012

Thank you for your feedback. We are sorry that on this occasion you were disappointed with your meal. As you are aware, and as you said in our telephone conversation yesterday - you have dined with us often in the past few years, and been extremely happy with the food and the service. This incident is I can assure you... More

Wayne_Cook_1969
UK
Reviewer
4 reviews
30 helpful votes
4 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

We recently used The Parkmore for our daughters wedding ceremony. She and the bridesmaids stayed overnight and found the rooms exceptionally clean and comfortable. The room we hired for the service was spacious and held around 60 guests and looked great for the service. Afterwards as photographs were being taken in the grounds, they rearranged the seating for our meal,... More

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wordplaycoaching
Yorkshire
1 review
5 of 5 stars Reviewed 10 December 2011

We hired a function room at this hotel recently for a very special reason: the launch and celebration party for my book. I can't praise the staff and management enough. They were efficient, friendly and showed great attention to detail. The room was set up with thought and care, the food was fantastic and they provided tea and coffee as... More

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ColinFGRFC
Gloucestershire
1 review
4 of 5 stars Reviewed 6 December 2011

We booked 11 twins and 5 singles for our professional fooball team. My personal experience was that my ground floor room (131) was neat, tidy and clean. I was near to the in house leisure facilities and with the hyro pool this was up to standard for the hotel rating. On arrival our team coach had a coned off area... More

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MabelCheshire
Cheshire
Reviewer
4 reviews
2 of 5 stars Reviewed 1 December 2011

My daughter and I stayed at this hotel as she was attending a social function in Stockton-on-Tees. The staff were friendly and the room service meal was very good. Our problem, however, was that the walls are paper-thin and we could hear EVERYTHING our neighbours were doing and saying, and much of it should not have been shared with anyone... More

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Louise Leeds, General Manager at BEST WESTERN Parkmore Hotel, responded to this review
19 December 2011

Thank you for your comments on Trip Advisor, I am a little disappointed that your continuing to comment after I have spoken with you at the reception desk, when you checked out and also replied to your email via Best Western. I have copied the letter to which I sent you in response.... Dear Mrs Thompson Thank you for your... More

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nikypLondon
London
Senior Reviewer
10 reviews
8 helpful votes
3 of 5 stars Reviewed 30 November 2011
1
person found this review helpful

I have recently returned from this hotel, and althought it wasn't one of the worst places I have stayed at, it does not live up to expectations. I have recently been upgraded to Diamond status on the BW rewards programme, so, as advised, I showed them the email on check in. It was glanced at, ignored and not acknowledged. Not... More

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Louise Leeds, Manager at BEST WESTERN Parkmore Hotel, responded to this review
10 December 2011

Thank you for choosing to stay at the Best Western Parkmore Hotel during your recent visit to the area. I am sorry to hear that certain aspects of your stay did not meet with your expectations. We value all feedback from guests as comments received are taken constructively and are acted upon to improve the standards and service we offer... More

beepee
blackpool
Contributor
12 reviews
8 helpful votes
3 of 5 stars Reviewed 27 November 2011

On our arrival, the first receptionist was poor and seemed distracted. This was explained later by the senior receptionist - the girl was poorly and had come in to help. On our return from the football, we waited a good 10 minutes to be served in the bar. We have a hi-life card, offering discount meals in restaurant. The prices... More

Was this review helpful? Yes
Louise Leeds, General Manager at BEST WESTERN Parkmore Hotel, responded to this review
29 November 2011

Thank you for your recent comments on Trip Advisor regarding your stay with us at the Parkmore Hotel. The hotel is undergoing constant refurbishment since it was taken over only 4 years ago, however the hotel is continually busy and trying to get rooms done when possible is at the top of our list and so far we have over... More

Shezzo
1 review
5 of 5 stars Reviewed 25 November 2011

Our first visit to Stockton on tees and such a warm and friendly place to stay lovely rooms lovely staff will definitely stay there again and recommend to friends More

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peter b
Stockport, United Kingdom
1 review
4 of 5 stars Reviewed 22 November 2011

Stayed in room 139 and had to wear earplugs for a week, the extractor fan from the gym below is on all night and vibrated the headboard and gave me a restless night, also be aware of the trains passing to the rear of the hotel...... if you can try and get a front of hotel room. More

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Louise Leeds, General Manager at BEST WESTERN Parkmore Hotel, responded to this review
29 November 2011

Thank you for your recent comment on trip advisor regarding your stay with us at the Parkmore Hotel. I would like to take this opportunity to apologise about the noise from the gym area and that when we looked into it, there was a minor fault causing it to be this loud. The problem has now been resolved. Once again,... More

Coopergreg
Merseyside, UK
Contributor
19 reviews
10 helpful votes
3 of 5 stars Reviewed 18 November 2011

Stayed here for three nights recently in a single room. The room was in the main house, so I was expecting something special, but unfortunately it was very small (about 10ft x 9ft), and the partition wall between my room and the next was paper thin. Decor was very dated, although in reasonable condition. I know the hotel is (slowly)... More

Was this review helpful? Yes
Louise Leeds, General Manager at BEST WESTERN Parkmore Hotel, responded to this review
29 November 2011

Thank you for your recent comments on Trip Advisor regarding your recent stay at the Parkmore Hotel. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements such as breakfast service and quality, which is... More

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BEST WESTERN Parkmore Hotel Also Known As

  • Best Western Stockton-On-Tees
  • Best Western Stockton On Tees
  • Stockton-On-Tees Best Western
Address: 636 Yarm Road, Stockton-on-Tees TS16 ODH, England

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