Fawlty Towers springs to mind when we first arrived as the manager was in the middle of a disagreement on the telephone with somebody that cancelled their reservation, he kept us waiting for 20 minutes whilst openly arguing about not refunding the irate customer. He eventually got around to booking us in and taking payment, which he then tried short... More

Concerned after looking at reviews here, but actually all was quite OK. Literally a couple of steps from the rail station. Free adjacent car park - get ticket from hotel before you leave! Check in OK - but if settling rooms by debit card they have a £2 fee! Told no wifi in rooms, only public areas. Tried, but couldn't... More

Booked the hotel for a two night stay to watch the football (PLYMOUTH ARGYLE FANS) Well what can i say staff polite. Stayed on a DBB package, food was excellant. We did ask for a smoking room which was supposed to be a superior room, i would say that this did not meet my expectations, but i suppose been a... More

my sister and i stayed at the north staffs over the Christmas period in a twin room with shower. not only did it meet our expectations, but surpassed them in every way. our room was clean and comfortable likewise the shower room. shower gel shower caps were provided as was a plentiful supply of soap. all towels were change daily.... More

Great location - Crap hotel Paid top dollar price, for very poor service, accommodation & customer service. Very dated & dirty rooms. In our room cobwebs stretched from corner to corner in the bathroom thick dust under and around the bed. The bar closed sharp at 11pm, to all residents, although if you were attending the private Christmas party, the... More

Stayed there for my daughters wedding,first room we were given,water was pouring out of the shower.The second room smelled v.strongly of cigarette smoke.When we checked out the receptionist told us we were 30 mins late & charged us another £10.I contacted head office for an explanation,they said the manager of the hotel would contact us,he never bothered.Thought the hotel was... More

Booked a single room for 3 nights, was given a double which is nice. Downsides include room and corridors stinking of stale smoke. Room is cold, can hear every footstep and bang from the room above. Customer service is poor, bathroom needs an upgrade, 1 plug inn in the whole room, annoying! Usless hair dryer! Great location for uni and... More

We stayed for a Sunday and a Monday night in early Decembe as part of a Travel Zoo offer with the added bonus of a 99p all drinks bar between 6-8pm daily. Arrived around 2pm and after a minor hitch with checkin were allocated a room. During the delay we supplied with complimentary wine. The room was clean comfortable warm... More

Stayed here as part of a coach trip. I too had read the reviews and had worried about what i might find, Very old impressive building, with a lot of history. Check in was quick, rooms easy to find. We were on the 3rd floor,so no creaky floor boards above us, and with a building this old its allowed to... More