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Holiday Inn Express Stoke-on-Trent

3.0 of 5
Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
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Holiday Inn Express Stoke-on-Trent
Ranked #3 of 12 hotels in Stoke-on-Trent
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279 reviews from our community

Traveller rating
    96
    103
    54
    20
    6
See reviews for
Families
101
 
Couples
62
 
Solo
12
 
Business
36
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

This is a typical budget hotel, and very good value for money. The rooms are basic, but you have everything you need for an overnight stay, and there is plenty of free parking. The staff were friendly and helpful, and the breakfast (which was included in the room rate) was far better than we had anticipated. The main clientele seemed... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Bright modern entrance, with comfortable seating area, snacks available e.g sandwich biscuits, but expensive snacks, comfortable rooms, good buffet breakfast. Warm water for showers, comfortable bed,pillows. sofa bed squeaks every time person moves, annoying. definitely be back on our next family alton towers break. Wifi available at a cost or free for 6 hours in great room. Next to a... More

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Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
9 May 2013

Dear Guest, Thank you for taking your time to share your great comments with us and give us valuable feedback. Our hotel is a great choice when visiting Alton Towers and I hope you had a great time at the theme park. Our housekeepers take a lot of time and effort in preparing our guestrooms to meet the utmost possible... More

Koo-Wee-Rup, Australia
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 7 May 2013

To break up our drive from Glasgow to London, we preselected this hotel. It was out of the main cities and was easy to get to. For those not interested in Stoke itself, it is conveniently out of the way and in a relatively quiet area. For the record, nothing was going on at Britannia Stadium which is located next... More

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Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
9 May 2013

Dear Guest, Thank you for taking your time to share your lovely comments with us and give us valuable feedback. It is great to learn you enjoyed our Express Start Breakfast. We take a lot of time to prepare breakfast for our guests to ensure you have a good start the day. It is always great to hear when our... More

Glasgow, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 May 2013

Nice hotel, we stayed here prior to going to alton towers, had a nice basic breakfast before we set off for our trip to alton towers, reception staff were friendly rooms clean a little small for a family of 4 but nice all the same Harvester next door.

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
9 May 2013

Dear Guest, Thank you for taking your time to share your comments with us and give us valuable feedback. It is fantastic to hear you found our hotel staff friendly as we pride ourselves in delivering the highest levels of customer service. Thank you for your feedback and we look forward to welcoming back should your travels bring you to... More

Suffolk
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 30 April 2013

Good hotel and location for a football week-end, stayed for 2 nights in a well equipped but small family room (1 double + 1 sofa bed...would prefer 1 double + 2 single) all very clean Staff all polite and helpful and the breakfast was good as included in the price Pleasantly surprised there was not too much noise especially on... More

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
9 May 2013

Dear Guest, Thank you for taking the time to share your comments with us and give us valuable feedback. We understand that having a good night sleep is important and are pleased you found our hotel quiet. The reception team takes a lot of pride in delivering excellent customer and we will always try to meet your expectations in every... More

1 review
5 of 5 stars Reviewed 28 April 2013

Lucy and I were heading to Alton towers and decided to try out the holiday inn, It was fantastic ! Lovely staff and room was awesome ! Very clean no issues at all, great breakfast ! The nearby restaurant is amazing ! We will be back !

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
29 April 2013

Thank you for taking your time to share your fantastic comments with us and give us valuable feedback. It is great to hear you found the staff lovely as we pride ourselves in delivering the highest levels of comfort and customer service. I will ensure I communicate your feedback with the team. Our housekeepers take a lot of time and... More

Oxford, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 23 April 2013

Have never stayed at a Holiday Inn before and was pleasantly surprised at how nice it was. The staff were friendly and efficient and the lady that checked us in was very helpful. The room was a good size and was lovely and clean and comfortable, we slept very well in the bed. It was easy to find and the... More

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
29 April 2013

Dear Guest, Thank you for taking your time to share your feedback with us. It is always great to hear when our guests have a great stay. We hope to welcome you back to our Hotel in the near future should you be visiting the area. Kind Regards Kelly Deputy General Manager More

1 review
5 of 5 stars Reviewed 21 April 2013 via mobile

Booked a family room for one night . Paid 75.00 for 4 of us with breakfast . Was expecting a very basic hotel .. I was pleasantly surprised at what the hotel was actually like . The staff were fantastic and couldn't do enough to help .. The room was great and spotlessly clean .. Plenty of towels .. Breakfast... More

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
29 April 2013

Dear Guest, Thank you for taking your time to share your fantastic comments with us and give us valuable feedback. It is great to learn you enjoyed our Express Start Breakfast. We take a lot of time to prepare breakfast for our guests to ensure you have a good start the day. It is always lovely to read that you... More

Accrington, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 April 2013

Easy check in. Pleasant welcoming staff. Room adequate and clean. Got the room we requested. As usual with these hotels some guests inconsiderate banging doors late on and there was also some boy racers in the car park. Overall though a pleasant stay.

Was this review helpful? Yes
Kelly G, Front Office Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
22 April 2013

Dear Guest Thank you for taking the time to give us valuable feedback. It is fantastic to hear you found our hotel staff extremely pleasant as we pride ourselves in delivering the highest levels of customer service. I would like apologise for any noise during your stay, we as a team do our upmost to ensure the corridors and carpark... More

Chelmsford, United Kingdom
1 review
4 of 5 stars Reviewed 19 April 2013

Arrived at the hotel a few hours too early for checkin however, the very helpful assistant manager seeing two frazzled ladies (having driven for 4 hours to get to Stoke) immediately changed our rooms to one that was ready so we could check and relax. The room was very comfortable and spotlessly clean. Good nights sleep and very nice buffet... More

Was this review helpful? Yes
Kelly G, Front Office Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
22 April 2013

Dear Guest, Thank you for such a wonderful review. It is fantastic to hear you found our hotel staff helpful as we pride ourselves in delivering the highest levels of customer service. Our housekeepers take a lot of time and effort in preparing our guestrooms to meet the utmost possible standards. Thank you for your lovely comments, which I will... More

 
 
Holiday Inn Express Stoke-on-Trent
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Additional Information about Holiday Inn Express Stoke-on-Trent

Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Express Stoke-On-Trent Hotel
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Holiday Inn Express Stoke-On-Trent Staffordshire
Address: Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar/Lounge Business Centre Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#2 Business Hotels in Stoke-on-Trent
#3 Family Hotels in Stoke-on-Trent
Price range (per night): ₹ 3,795 - 6,920
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free secure parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. ... more   less 
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Holiday Inn Express Stoke-on-Trent
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