We stayed for one night in the Westbourne House. The room was small, but very clean and comfortable. Bed was a little soft for my pregnant wife, but this is all down to personal preferences. The owner (Nick) was welcoming and helpful and the full english breakfast was excellent. There seems to be mixed reviews for this hotel, but based... More

I booked with the hotel but had to cancel at the last minute. I was advised that I would have to pay for the room unless it could be rebooked. No problem Two hours layer I was called to say they had managed to rebooked the room and I could expect a refund on my credit card. The lady I... More

Never confirmed booking by e-mail despite phoning twice for written confirmation. Tried to bill us £99 for family room despite quoting £95 which was £10 more than quoted on-line as it was graduation week. Was not able to arrive before 16.30 as inconvenient but frostily told that we HAD to remove car by 12 noon the following day or pay... More

No confirmation of our booking was received, despite repeated requests. The parking was very limited. Our room was pleasant but access to it was awkward. The 'welcome' given us was of the Fawlty Towers variety, without the humour - we were told when we should arrive, which happened to be inconvenient. The price charged was higher than we had been... More

Well, we didn't actually stay there - the hotel phoned me just before we left to say that they are closed between 1.00 pm - 5.00 pm, and as we'd been planning to arrive about 3.30pm, we were forced to find another hotel at very late notice. Yes, it said in the small print about this, so that is my... More

My husband and I were telephoned on the Friday before our stay on the Saturday to find out what time we were arriving as we were advised the proprietors go out ever afternooon. Not the way to run a 'hotel' in my view. We immediately started to get the feeling our stay was an inconvenience. We arrived at 1pm the... More

There are a few rooms on the first floor, which all have the doors coming out to a tiny corridor, which is unpleasant. The bed seemed new and was comfortable. We were supposed to stay 3 nights, but when we arrived we found out that we can't connect to their internet service (promised as part of their service). This was... More

I booked the Westbourne for my parents' stay in Sheffield. The woman who took my booking insisted, quite reasonably, that she take my card payment so that the booking was secured. This was fine. However, with just 48 hours til their visit, she called to say that someone else who was a more important customer had been given my room.... More

We actually wrote this letter of complaint at the time, but never got around to sending it. I am delighted to now be able to post it now. To the proprietors, Westbourne House Hotel. I am writing to complain about the service we received while staying at the Westbourne House Hotel, September 2007. I can assure you that it was... More